Automotive Diagnostic Specialist

Akkodis; Osmangazi; On-site; TRY 150,000 - 210,000; Full time

Job summary

Adecco Group is seeking an Automotive Diagnostic Specialist to deliver first-level technical support for automotive issues at authorized dealers in Turkey. You will diagnose complex vehicle systems and guide repairers remotely, ensuring adherence to established procedures and knowledge-base guidance.

The role requires at least five years in automotive aftersales with strong analytical skills and excellent communication in English, enabling effective interaction with dealers and technicians.

Qualifications

• Minimum 5 years of experience in automotive aftersales and technical diagnostics.
• Strong analytical and diagnostic skills to identify issues.
• Excellent verbal and written communication abilities for dealer interaction.

Responsibilities

• Provide first-level vehicle technical support for all repair requests.
• Accurately identify and diagnose reported technical issues.
• Communicate directly with repairers/dealers and provide remote guidance in their language.
• Ensure compliance with established procedures and processes.
• Analyze incoming requests and research solutions within the knowledge base.
• Verify that diagnostic measures and manufacturer recommendations were applied.

Skills

Analytical and diagnostic skills

Verbal and written communication

Organized and process-driven

Job description

GENERAL QUALIFICATIONS AND JOB DESCRIPTION

The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.

We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.

Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.

The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.

We are looking for a "Automotive Diagnostic Specialist" for our customer who has established itself as a major player in “Automotive Sector”.

Role Overview

The team will provide Technical Assistance to authorized dealers by managing support tickets and contacting dealers directly to deeply analyze and resolve vehicle-related issues.

Key Responsibilities

• Provide first-level vehicle technical support for all repair requests
• Accurately identify and diagnose reported technical issues
• Communicate directly with repairers/dealers and provide remote technical guidance in their language
• Ensure compliance with established procedures and processes
• Analyze incoming requests and research solutions within the knowledge base
• Verify that the repairer has applied all available diagnostic measures and manufacturer recommendations
• Advise on corrective actions and provide known technical solutions when available

Required Qualifications & Skills

• Minimum 5 years of experience in automotive aftersales and technical diagnostics
• Strong expertise in complex vehicle systems, including:
• Chassis & Body (CHBO)
• Electrical, Electronics & Connected Vehicles (EECV)
• Hybrid & Electric Powertrain (GHEC)
• Strong analytical and diagnostic skills
• Excellent verbal and written communication skills
• Well-organized, results-oriented, and process-driven

Adecco is a private employment agency licensed under number 442 dated 27.12.2025, operating under the supervision of İŞKUR.