Assistant Front Desk Manager

Four Seasons; Turkey; On-site; TRY 400,000 - 660,000; Full time

Benefits offered by this job

Öğrenim ve gelişim fırsatları

Ücretsiz kuru temizleme

Çalışan yemekleri

Kapalı otopark

Job summary

Four Seasons Istanbul'da Temel Front Office yöneticiliğini destekleyen Assistant Front Desk Manager rolü için deneyimli bir lider arıyoruz. Günlük resepsiyon operasyonlarını yönetecek, misafir memnuniyetini en üst düzeye taşıyacak ve ekip çalışmasına odaklanacaktır.

Uluslararası standartlarda hizmet sunumu, operasyonel mükemmeliyet ve çalışan gelişimini teşvik eden bir ortamda çalışacaksınız. Resepsiyon ve Front Office ekibiyle güçlü iletişim kuracak, Opera gibi otel yönetim sistemlerini

Qualifications

• Luxury otel ortamında Rooms Division veya Front Office liderlik rolünde en az 2 yıl deneyim gereklidir.
• Liderlik, koçluk, misafir ilişkileri ve takım yönetimi becerileri ile hizmet mükemmeliyeti tutkulu olunması beklenir.
• İngilizce yazılı ve sözlü mükemmel iletişim becerisi; ek diller avantaj sağlayabilir.
• Opera dahil otel yönetim sistemleri konusunda yeterlilik ve genel bilgisayar okuryazarlığı gereklidir.

Responsibilities

• Günlük Resepsiyon operasyonlarını denetlemek ve tüm misafir temas noktalarında sorunsuz hizmet sunumunu sağlamak.
• Misafir endişelerini üst düzeyde yönetmek ve Four Seasons standartlarına uygun çözümler üretmek.
• Front Office ekibini eğitmek, geribildirim vermek ve performansı izlemek.
• Rezervasyon, Concierge, Housekeeping, Bell vb. diğer otel departmanlarıyla yakın işbirliği içinde iletişim ve operasyonel mükemmellik sağlamak.

Skills

Leadership

Guest relations

Team management

Coaching

Communication

Tools

Opera

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus - the storied strait that links Europe and Asia - our lovingly restored, 19th-century Ottoman palace brings together Istanbul's ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city's inimitable waterfront skyline. We'll show you a seldom-seen side of Istanbul during your stay with us.

Please note: This is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).

About the role:

The Assistant Front Desk Manager supports the Front Office Manager in leading the day-to-day operations of the Front Desk and related guest service areas. This role is responsible for ensuring exceptional guest experiences, maintaining the highest service standards, and fostering a culture of teamwork, professionalism, and continuous development.

The Assistant Front Desk Manager serves as a key leader within the Front Office, handling guest concerns with confidence, driving operational excellence, and supporting team performance to deliver memorable Four Seasons experiences.

What you will do:

• Support and oversee daily Front Desk operations, ensuring seamless service delivery and exceptional guest satisfaction across all guest touchpoints.
• Act as a senior point of contact for guest concerns, resolving issues professionally and effectively while maintaining Four Seasons service standards.
• Lead, coach, and develop Front Office team members through training, feedback, performance management, and ongoing support.
• Collaborate closely with Reservations, Concierge, Housekeeping, Bell, and other hotel departments to ensure smooth communication and operational excellence.

What you bring:

• Minimum two years of experience in a Rooms Division or Front Office leadership role within a luxury hotel environment.
• Strong leadership, coaching, guest relations, and team management skills with a passion for service excellence.
• Excellent English communication skills, both written and verbal; additional language skills are an advantage.
• Proficiency in hotel management systems, including Opera, and strong overall computer literacy.

What We Offer:

• Excellent Learning and Development opportunities
• Complimentary Dry Cleaning for Business Attire
• Complimentary Employee Meals
• Complimentary Indoor Parking Privileges
• ... and so much more!

Schedule & Hours:

This is a full-time position requiring flexibility to work rotating shifts, weekends, and public holidays in line with business needs.

Legal Disclaimer

7 Nisan 2016 tarihli Resmi Gazete'de yürürlüğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu'na istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Özgeçmişinizin veri tabanımızda bulunmasını istemiyorsanız, lütfen [e-mail] adresi ile iletişime geçiniz.