Customer Care Manager jobs in United States

Salary: $2,800 – $4,200/month (commensurate with experience)

Hours: Full-Time: 8:30 AM – 6:00 PM or 9:30 AM – 7:00 PM and 7:00 AM to 7:00 PM (During school holidays where reporting time may be brought forward.) For additional hours worked during non-working hours for centre events, staff will be given time off.

Canopy Student Care provides professional student care and enrichment programmes for primary school children. We are a small, closely-knit team with a heart for children, and we are looking for leaders who are excited to inspire young learners, teach classes, and support our passionate teaching staff.

• Lead or support a centre where every child feels cared for, safe, and encouraged to grow.
• Drive high-quality programme delivery and build strong relationships with parents and staff.
• Be part of a tight-knit, supportive team that values collaboration and care.
• Due to our small centre size, both roles involve checking school work and facilitating workshops directly.

Centre Manager – Key Responsibilities:

• Lead daily operations and ensure regulatory compliance.
• Conduct centre tours and foster strong parent engagement.
• Ensure smooth delivery of programmes.
• Maintain high standards in safety, curriculum quality, and communication.
• Supervise staff and facilitate weekly team meetings.
• Oversee curriculum, enrichment, and programme planning.
• Teach and conduct classes as part of the daily programme.
• Lead centre operations, implement strategic initiatives, and mentor staff.
• Plan and execute daily programmes, holiday camps, and special events.
• Maintain professional and caring communication with parents, staff, and external partners.
• Participate in occasional evening or weekend outreach, engagement, or open house events (extra hours are paid separately).
• Carry out any other tasks as assigned by supervisors.

Assistant Centre Manager – Key Responsibilities:

• Support the Centre Manager in daily operations and programme delivery.
• Assist with curriculum planning, scheduling, and team support.
• Act as second-in-command in operations and administration.
• Step in for the Centre Manager when necessary to ensure smooth operations.
• Communicate effectively with parents, staff, and vendors.
• Support planning for daily programmes, enrichment activities, and outdoor play.
• Teach and conduct classes as part of the daily programme.
• Participate in occasional evening or weekend outreach, engagement, or open house events (extra hours are paid separately).
• Carry out any other tasks as assigned by supervisors.

Centre Manager:

• 5+ years in student care or child-focused roles, including 2+ years in leadership.
• Experience in programme management, and team leadership.
• Diploma/Degree in Early Childhood, Education, or related field.
• First Aid certification (or willingness to obtain with cost born by company).
• Strong organisational, leadership, and interpersonal skills.

Assistant Centre Manager:

• 3+ years in student care or related roles.
• Familiarity with programme/activity planning.
• Diploma or higher in Early Childhood, Education, or related field.
• First Aid certification (or willingness to obtain with cost born by company).
• Strong communication, teamwork, and leadership potential.

Join Canopy Student Care in the East and make a real difference in children’s lives, while being part of a small, caring, and collaborative team—where your leadership and teaching truly matter.