Zero Trust Technical Support Engineer

WebHosting; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust who will work with our largest enterprise customers to deploy and operate Zero Trust solutions with confidence.

You will provide premium technical support, troubleshoot complex identity and network security issues, and collaborate with Product, Engineering, and Security teams to drive improvements. This role is on-site and requires strong communication skills.

Qualifications

• Experience providing advanced technical support for enterprise customers.
• Strong knowledge of identity and network security concepts.
• Experience with authentication protocols such as SSO, SAML, and OIDC.
• Ability to create and maintain technical guides and KB articles.

Responsibilities

• Serve as a trusted technical advisor for enterprise customers using Cloudflare's Zero Trust platform.
• Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access.
• Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings.
• Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
• Partner with Cloudflare’s Product, Engineering, and Security teams to escalate and resolve advanced customer issues.
• Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
• Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools.

Skills

Technical Support

Zero Trust

SSO

SAML

OIDC

Troubleshooting

Customer-facing

Job description

Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust who will work with our largest enterprise customers to deploy and operate Zero Trust solutions with confidence.

You will provide premium technical support, troubleshoot complex identity and network security issues, and collaborate with Product, Engineering, and Security teams to drive improvements. This role is on-site and requires strong communication skills.