XP Cloud Operations Manager Xtremax Pte. Ltd. · Singapore · Cloud Pay not stated 11mo ago

Devopsroles; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Devopsroles is seeking a proactive Cloud Operations Manager in Singapore to oversee cloud service delivery, operations, and client success. You will manage SLAs, KPIs, and governance while building strong customer relationships to maximize value.

You will coordinate across engineering, DevOps, and support teams to ensure reliability, automation, and scalable cloud platforms (IaaS, PaaS, SaaS). Leadership and stakeholder management are essential.

Qualifications

• Bachelor’s degree in IT, CS, cloud computing, or related field.
• 5–8 years of cloud operations, service delivery, or IT account management.
• Hands-on experience with AWS, Azure, or GCP.
• Strong ITIL knowledge and cloud KPIs.
• Excellent leadership and stakeholder management skills.

Responsibilities

• Own end-to-end cloud service delivery meeting SLAs and KPIs.
• Oversee cloud operations across IaaS, PaaS, SaaS for optimal performance.
• Lead client reviews and ensure alignment with business goals.
• Drive governance, standards, and continuous improvement.

Skills

Leadership

Communication

Stakeholder management

Cloud operations

ITIL knowledge

Education

Bachelor’s degree in IT, Computer Science, Cloud Computing, or related field

Tools

AWS

Azure

GCP

Job description

We are seeking a proactive and strategic Cloud Operations Manager to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.

Key Responsibilities

1. Cloud Service Delivery & Performance

• Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met.
• Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability.
• Monitor cloud service metrics, analyze trends, and drive continuous improvement initiatives.
• Manage incident, problem, and change management processes to minimize downtime and operational risks.

2. Cloud Operations Management

• Oversee daily operations across cloud platforms (IaaS, PaaS, SaaS) to ensure optimal performance and efficiency.
• Implement best practices for cloud resource management, automation, and operational workflows.
• Maintain operational dashboards, reporting, and governance to provide leadership visibility.
• Coordinate resource allocation, readiness for new deployments, and operational planning.

3. Client Success & Relationship Management

• Act as the primary point of contact for assigned cloud clients, ensuring service alignment with their business goals.
• Conduct regular service reviews, share performance insights, and propose enhancements.
• Build trust with clients through transparency, proactive communication, and strategic advice.
• Identify opportunities for additional value, service expansion, or cloud optimization.

4. Governance & Continuous Improvement

• Implement governance frameworks and operational standards across cloud services.
• Drive initiatives that enhance service quality, reliability, and customer experience.
• Contribute to cloud strategy, roadmap planning, and future operational readiness.

Requirements

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Cloud Computing, or related field.
• 5–8 years of experience in cloud operations, service delivery, or IT account management.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Strong understanding of ITIL, service management principles, and cloud operational KPIs.
• Excellent leadership, communication, and stakeholder management skills.