Workshop Service Manager

VIBRANIUM ENGINEERING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Vibranium Engineering Pte. Ltd. is seeking a Service Manager to lead the workshop's service department and repair operations, ensuring high customer satisfaction and profitability.

The role blends service management with workshop operations, requiring hands-on leadership of technicians, service advisors, and spare-parts control while driving efficiency and safety. You will monitor KPIs and maintain strong client relationships.

Qualifications

• Oversee daily workshop activities including repairs and servicing.
• Lead recruitment, goal setting and ongoing training for staff.
• Track operational metrics such as turnover time and productivity.

Responsibilities

• Oversee end-to-end workshop activities, ensuring repair processes and servicing schedules run smoothly and safely.
• Act as primary contact for escalated client complaints and explain repair estimates.
• Manage mechanics, technicians and service advisors; set performance goals and provide training.
• Monitor spare parts, tools and equipment stock levels; plan for new purchases and maintenance.
• Track KPIs such as repair turnaround time, labour productivity, revenue and warranty costs.

Job description

A Service Manager in a workshop environment oversees both the customer-facing service department and the technical repair operations to ensure high customer satisfaction, efficiency, and profitability.

The job scope typically blends Service Manager duties with Workshop Manager operations:

Core Job Scope & Responsibilities

• Operations Management: Oversee daily end-to-end workshop activities, ensuring repair processes, servicing schedules, and workflow run smoothly and safely.
• Customer Service & Relations: Act as the primary point of contact for escalated client complaints, explain repair estimates, and build long-term customer trust.
• Team Leadership & Training: Manage mechanics, technicians, and service advisors. Handle recruitment, set performance goals, and provide ongoing technical training.
• Resource & Inventory Control: Monitor spare parts, tools, and equipment stock levels. Schedule machine maintenance and plan for new equipment purchases Track key performance indicators (KPIs) like repair turnaround time, labor productivity, departmental revenue, and warranty costs.
• Compliance & Safety: Enforce strict adherence to workplace