Workplace Experience Coordinator

cw; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Cushman & Wakefield Singapore is seeking a Workplace Experience Coordinator to act as the face of the workplace, ensuring a welcoming environment and seamless support for employees and visitors.

You will manage day-to-day operations, prepare spaces for use, and proactively resolve issues to maintain a productive work atmosphere. This role emphasizes customer service, coordination, and collaboration with stakeholders.

Qualifications

• 2-3 years in hospitality or customer service.
• Excellent communication and interpersonal skills.
• Proactive, detail-oriented and customer-focused.

Responsibilities

• Deliver exceptional customer service to employees, visitors and guests.
• Provide workplace support, information and wayfinding.
• Ensure meeting rooms, workstations and common areas are ready.
• Conduct walkthroughs and report maintenance or facilities issues.
• Respond to enquiries, troubleshoot concerns and coordinate resolutions.
• Build relationships with employees and stakeholders.
• Gather feedback to enhance workplace experience.
• Support employee engagement and wellbeing initiatives.

Skills

Hospitality

Customer Service

Communication

Problem Solving

Independent Work

MS Office

Relationship Building

Job description

Job Title

Workplace Experience Coordinator

Job Description Summary

As a Community Host, you will be the face of the workplace, creating a welcoming and seamless experience for employees and visitors. You will provide day-to-day support, ensure workplace spaces are ready for use, and proactively resolve issues to maintain a positive and productive work environment.

Job Description

Key Responsibilities

• Deliver exceptional customer service to employees, visitors, and guests.
• Provide workplace support, information, and wayfinding assistance.
• Ensure meeting rooms, workstations, and common areas are employee-ready.
• Conduct workplace walkthroughs and report maintenance or facilities issues.
• Respond to enquiries, troubleshoot workplace concerns, and coordinate resolutions.
• Build strong relationships with employees and stakeholders.
• Gather employee feedback and identify opportunities to enhance workplace experience.
• Support employee engagement and workplace well-being initiatives.

Requirements

• 2-3 years of experience in hospitality, customer service, retail, co-working, workplace experience, or a similar environment.
• Excellent communication and interpersonal skills.
• Proactive, detail-oriented, and customer-focused.
• Strong problem-solving skills and ability to work independently.
• Proficient in Microsoft Office applications.
• Professional, approachable, and service-oriented.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.