Work-study program - 1 year – Customer Relations Manager F/M

Natixis; Singapore; Hybrid; SGD 20,000 - 33,000; Part time

Job summary

Natixis is offering a one-year work-study program as a Customer Relations Manager F/M (Customer Relations Officer) starting September/October 2026. You will work with a tutor to analyze and process service requests, handle inquiries from the BPCE Network and Natixis Wealth Management, and support sales teams with digital tools while contributing to quality objectives.

You will be part of an international, inclusive team with opportunities to learn from experienced professionals and participate

Qualifications

• As a BAC+5 student, you are pursuing a degree (university, business school or engineering school).
• You specialize in Life Insurance or Wealth Management/Engineering.
• You value strong listening, writing, and analytical skills.
• You are adaptable, customer-oriented and enjoy teamwork.
• Please indicate on your CV the type of contract (apprenticeship or professionalization) offered by your school and the alternation rhythm.

Responsibilities

• Take charge of, analyze, and process requests within the service scope or route to the correct recipient.
• Answer calls from sales representatives, qualify requests, analyze, and provide comprehensive responses.
• Participate in achieving quality objectives and managing customer telephone hotlines.
• Support sales reps in utilizing digital tools and encourage their use.

Skills

Listening skills

Writing skills

Analytical skills

Customer orientation

Team player

Education

BAC+5 degree

Job description

Work-study program - 1 year – Customer Relations Manager F/M

Job Description

You are joining our team, which is looking for a Customer Relations Officer, for an alternationof 1 year from the September/October 2026.

In collaboration with your tutor, your main tasks will be:

• To take charge of, analyze, and process requests received within the service scope or assign them to the correct recipient;
• To receive calls from sales representatives of the BPCE Network and Natixis Wealth Management, qualifying the request, analyzing it, and providing a comprehensive response;
• To participate in achieving the quality objective and managing customer telephone hotlines;
• Support sales reps in getting to grips with digital tools and encourage their use.

#FinanceTransformative

You operate in an international and inclusive environment, fostering collaboration with concrete missions and a real impact.
We will accompany you throughout your experience with us so that you can learn and develop your skills working alongside experienced professionals.
You also have the opportunity to engage in favor of society and causes that are important to you through our corporate foundation.
In addition to an attractive salary calculated according to your training and level of education, you benefit from the reimbursement of your transport ticket up to 60%, paid leave, access to the company’s restaurant as well as health and welfare coverage.
You will also benefit from the profit-sharing and/or participation in proportion to your stay.
You will also have access to the works council.

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Required Skills/Qualifications/Experience

• As a BAC+5 student, you are preparing a degree (university, business school or engineering school), with a specialization in Life Insurance or Wealth Management/Engineering.
• You like human contact and have a good listening ability.
• You are recognized for your writing ability and your analytical and summary skills.
• You are adaptable, customer-oriented and comfortable in communication.
• You are respectful of the rules and procedures and you like to work as a team.
• For better processing of your application, please indicate on your CV the type of contract (apprenticeship or professionalization) offered by your school as well as the alternation rhythm.
• You will be contacted by one of our recruiters before meeting our business experts.
• An ideal moment of exchange to highlight your personality and your project.
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