Wealth Management Operations - Operational Transformation & Strategy Associate

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

JPMORGAN CHASE BANK, N.A. seeks an Operational Transformation and Strategy Associate to drive intelligent automation initiatives across Wealth Management Operations.

You will identify opportunities, design scalable solutions, and deliver end-to-end implementations with stabilization, coaching, and responsible AI adoption. You will partner with Operations, Business, Product, Technology, Controls, and Governance to ensure alignment, governance, and control standards.

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of intelligent automation, business/process transformation, or technology-enabled operations.
• Experience delivering end-to-end solutions with requirements, design, development, testing, and analysis.

Responsibilities

• Conduct assessments with process mapping, data analysis, design, prototyping, build, testing and stabilization.
• Design and develop workflow automation using intelligent tools and data analytics.
• Collaborate across Operations, Business, Technology, and Governance to align scope and timelines.
• Ensure solutions follow firm standards and governance requirements.
• Coach teammates on AI/ML, patterns, and enablement materials.

Skills

Intelligent automation

Process transformation

Python

SQL

API integration

Stakeholder collaboration

Documentation

Education

Bachelor's degree

Tools

GitHub Copilot

Workflow automation platforms

Job description

Are you a strong team player looking for an opportunity to further expand your exposure with one of the world’s most innovative banks? We are looking for a highly motivated individual to support our Private Banking business where we serve the complex wealth management needs of our ultra-high net worth clients across the world.

As an Operational Transformation and Strategy Associate within the Wealth Management Operations team, you will drive intelligent automation initiatives that improve operational efficiency, increase capacity, reduce risk, and enhance the client and service experience. You will partner closely with cross-functional stakeholders to identify opportunities, perform detailed requirements deep dives, design scalable solutions, and deliver end-to-end implementation through stabilization. You will also contribute to team capability-building through coaching, enablement, and adoption of responsible AI and emerging automation approaches.

Job responsibilities

• Conduct opportunity assessments and requirements deep dives independently, including process mapping, data analysis, solution design, prototyping, build, testing support, deployment readiness, and post-release stabilization/continuous improvement.
• Design and develop workflow automation solutions using approved intelligent automation tools, natural-language-assisted development approaches and data analytics, ensuring scalability, resiliency, maintainability, and appropriate controls.
• Collaborate and partner across business functions and teams including Operations, Business, Product, Technology, Controls, and Governance, to align scope, timelines, risks, dependencies, and delivery expectations.
• Ensure solutions adhere to firm standards, change management expectations, and intelligent automation governance requirements.
• Coach and support team members on emerging skills, AI/ML skills, automation best practices, reusable patterns, and tooling; contribute to and/or deliver enablement and training materials for workflow automation.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent.
• At least 5 years of relevant experience in intelligent automation, business/process transformation, or technology-enabled operations improvement.
• Proven ability to independently deliver solutions end-to-end, including requirements deep dives, solution design/architecture and documentation, process and data analysis, solution build/configuration/development, testing support, and issue investigation/root-cause analysis.
• Strong technical foundation with hands-on experience using intelligent automation tools and modern engineering practices, not limited to GitHub Copilot, Python, SQL, API integration.
• Familiarity with applied AI/ML and GenAI concepts, core ML approaches, model evaluation, with an understanding of how to apply these responsibly to use cases.
• Strong communication skills and ability to collaborate effectively across multiple business functions.

Preferred qualifications, capabilities, and skills

• Experience with Wealth Management business processes.
• Advanced technical and AI/ML skills.
• Interest in emerging technologies and an innovative mindset.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.