Warehouse Manager

mes logistics pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

mes logistics pte. ltd. is seeking an experienced Warehouse Operations Manager to oversee daily warehouse activities, ensure efficient processes, and drive accuracy in inventory control.

You will lead a team, coordinate with stakeholders, and uphold safety and quality standards across receiving, storage, picking, packing, and dispatching. The role requires 5+ years in warehouse/logistics with supervisory experience and familiarity with WMS and inventory systems.

Qualifications

• Bachelor's or Diploma in Logistics, Supply Chain, or related discipline.
• 5+ years of warehouse or logistics operations experience, including supervisory/managerial responsibilities.
• Experience with Warehouse Management Systems (WMS) and inventory management software.
• 3PL or contract warehousing experience is advantageous.

Responsibilities

• Oversee daily warehouse operations: receiving, storage, picking, packing, dispatching, and goods movement.
• Plan and coordinate activities to ensure operational efficiency and timely fulfillment.
• Monitor KPIs and reporting; manage inventory accuracy and space utilization.
• Lead and coach warehouse staff, manage schedules, and ensure safety and compliance.

Skills

Leadership

Planning

Communication

Problem-solving

Team development

Education

Bachelor's/Diploma in Logistics or Supply Chain

Tools

WMS software

Inventory management software

Job description

1. Warehouse Operations Management

• Oversee and manage daily warehouse operations, including receiving, storage, picking, packing, dispatching and movement of goods.
• Plan, organise and coordinate warehouse activities to ensure operational efficiency and timely fulfilment of customer requirements.
• Ensure proper procedures are implemented and followed for receiving, handling, storing and issuing goods.
• Optimise warehouse layout, storage arrangements and space utilisation to maximise operational efficiency.
• Monitor warehouse activities to ensure goods are handled appropriately and minimise damage, loss or discrepancies.
• Coordinate with the Logistics Department and relevant stakeholders to ensure smooth movement and timely delivery of goods.

2. Inventory Control & Warehouse Management System(WMS)

• Oversee inventory management to ensure accurate stock records and proper inventory control.
• Ensure effective utilisation and maintenance of the Warehouse Management System (WMS) for tracking inventory and warehouse transactions.
• Conduct and oversee regular stock checks, cycle counts and inventory audits to maintain stock accuracy.
• Investigate inventory discrepancies and implement corrective and preventive measures.
• Ensure all inventory movements, transactions and documentation are accurately recorded and updated in the system.
• Review existing warehouse workflows and recommend improvements to enhance inventory accuracy and operational efficiency.

3. Manpower Management & Team Leadership

• Lead, supervise and manage warehouse personnel to ensure effective daily operations.
• Plan manpower allocation, work schedules and deployment based on operational requirements.
• Provide guidance, coaching and training to warehouse employees to improve productivity and work performance.
• Monitor employee performance, attendance, discipline and compliance with company policies and procedures.
• Foster teamwork, accountability and a positive working environment within the warehouse team.
• Identify training needs and ensure employees are adequately trained to perform their assigned duties safely and effectively.

4. Customer Service & Stakeholder Coordination

• Liaise and coordinate with customers, vendors, transport providers and internal departments to ensure smooth warehouse and logistics operations.
• Address and resolve operational issues, customer enquiries and service-related concerns in a timely and professional manner.
• Ensure warehouse services are delivered in accordance with agreed customer requirements and service standards.
• Work closely with relevant departments to resolve operational challenges and improve overall service delivery.

5. Operational Reporting & Performance Management

• Prepare and submit regular weekly and monthly warehouse operational reports to management.
• Monitor key performance indicators (KPIs), including inventory accuracy, order fulfilment, warehouse productivity, space utilisation and service performance.
• Ensure billing reports and supporting operational records are accurately prepared and submitted within the stipulated cut-off dates to facilitate timely invoicing.
• Analyse operational performance, identify areas for improvement and implement appropriate corrective actions.
• Maintain accurate records and documentation relating to warehouse activities, inventory transactions and operational performance.

6. Cost Control & Continuous Improvement

• Monitor warehouse operating costs and ensure effective utilisation of manpower, equipment and warehouse resources.
• Identify opportunities to improve operational processes, reduce wastage and enhance productivity.
• Recommend and implement process improvements to streamline warehouse operations and improve service efficiency.
• Support management in planning and implementing operational improvement initiatives.

7. Workplace Safety, Equipment & Facility Management

• Ensure warehouse operations comply with applicable Workplace Safety and Health (WSH) requirements, company safety policies and established procedures.
• Promote safe working practices and ensure proper handling, storage and movement of goods.
• Oversee the proper usage, maintenance and servicing of warehouse equipment, including forklifts, reach trucks and other material-handling equipment.
• Coordinate with relevant departments and service providers on warehouse facility maintenance and equipment repairs.
• Ensure warehouse premises are maintained in a clean, safe, organised and operationally efficient condition.
• Report and follow up on workplace hazards, incidents and unsafe practices, and implement appropriate preventive measures.

8. Other Responsibilities

• Support management in implementing company policies, operational objectives and business improvement initiatives.
• Undertake any other duties and responsibilities as assigned by Management.

Job Requirements

Education & Experience

• Minimum Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, or a related discipline.
• Minimum 5 years of relevant working experience in warehouse or logistics operations, preferably with supervisory or managerial responsibilities.
• Proven experience in managing warehouse operations, inventory control and warehouse personnel.
• Experience in using Warehouse Management Systems (WMS) and inventory management software.
• Experience in third-party logistics (3PL) or contract warehousing operations will be an added advantage.

Technical Knowledge & Skills

• Strong knowledge of warehouse operations, inventory management and logistics processes.
• Good understanding of warehouse space optimisation, stock control and operational workflow management.
• Familiarity with warehouse equipment, including forklifts and reach trucks.
• Knowledge of applicable workplace safety requirements and warehouse safety practices.
• Proficient in Microsoft Office applications, particularly Excel, for operational reporting and data analysis.
• Ability to analyse operational performance and implement process improvements.

Core Competencies

• Strong leadership, people management and team development skills.
• Good planning, organisational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Customer-focused mindset with the ability to manage internal and external stakeholders.
• Ability to work independently, prioritise tasks and manage multiple operational demands.
• Strong sense of responsibility, accountability and commitment to operational excellence.
• Ability to work in a fast-paced and dynamic logistics environment.