Assistant Manager - Operations (DEF)

ST Logistics Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ST Logistics Pte Ltd seeks an Assistant Manager - Warehouse and Cold Chain Management to oversee warehouse operations, ensure service excellence and drive process improvements. The role focuses on managing resources, implementing technology, and maintaining professional standards within the department.

Responsibilities include leading warehousing solutions, safety compliance, and collaboration with cross-functional teams to optimize logistics services and customer satisfaction.

Qualifications

• Degree or Diploma in Business/Logistics/Supply Chain or equivalent
• 5–8 years of relevant experience in Warehouse Operations/Vendor Management

Responsibilities

• Manage operations of the Warehouse and lead the implementation of warehousing solutions and processes
• Oversee safety, security and risk management within the department
• Lead technology adoption and data analytics to improve productivity and efficiency
• Collaborate with sales, operations and customer service to ensure service excellence
• Drive continuous improvement and alignment of resources with business objectives
• Develop and monitor performance metrics for warehouse operations and logistics services

Skills

Leadership

Analytical

Communication

Education

Degree/Diploma in Business/Logistics/Supply Chain

Tools

SAP

WMS

ERP

Microsoft Office

Power Platform

Job description

Job Function

Warehouse & Cold Chain Management

Job Summary

The Assistant Manager - Warehouse and Cold Chain Management is responsible for the operations of the Warehouse. He/She manages the operational policies, standards and procedures, and leads the implementation of warehousing solutions, on-site solutions and processes, and delivering service excellence.

He/She is also responsible for managing business resources, overall customer service quality and relationships. He/She facilitates the organisation’s adoption and implementation of technology to enhance productivity, efficiency and safety of the business.

He/She is expected to lead and maintain the professionalism and discipline of his/her department, and make business decisions independently. He/She is also expected to assess or mitigate security risks and oversee responses to incidents and emergencies.

Job Responsibilities/Key Tasks(External)

Business Administration Operations

• Manage recurring revenue streams within the framework of the organisation’s vision and overall objectives
• Influence stakeholders’ perspectives on requirements and activities
• Ensure adherence to organisation’s governance, compliance issues and reporting processes
• Ensure adherence to organisation’s data governance and protection processes
• Manage teams in the workplace
• Align resources management (manpower and asset) strategies with business strategies across different business activities
• Develop risk mitigation plans

Business Process/Continuous Improvement

• Build a culture of business process improvements
• Motivate colleagues at organisational level to develop innovative solutions for driving change
• Formulate business process solutions to innovate current business processes
• Enforce corporate social responsibility policies for warehouse operations
• Formulate environmental protection policies and procedures
• Develop operations performance pledge using quality management knowledge

Safety and Health

• Drive WSH activities to ensure department's compliance to requirements
• Manage safety and health risk assessment
• Influence behavioural changes to resolve areas of non-conformance to WSH standards
• Lead WSH solutioning discussions around suggestions to improve existing processes

Technology Application

• Drive the successful completion of technology projects
• Review impact of the use of technology or electronic tools and devices on organisational performance
• Review the impact of implementing technology enablers on organisational operations
• Leverage on data analytics to build insights on technology usage

Sales and Customer Service

• Drive customer attraction and retention strategies to improve on customer loyalty
• Collaborate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Develop business plans to grow the business
• Engage in targeted conversations that steer customers to solutions that address their needs
• Review customer needs to enhance offerings and competitiveness
• Review sales proposals and/or tender documents
• Develop sales performance metrics based on organisation service prices and cost structure approaches
• Develop co-created solutions with customers to enhance offerings and competitiveness
• Manage delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Develop intervention strategies to mitigate gaps in delivery of logistics services

Transportation Operations

• Manage overall transportation operations
• Review effectiveness of risk management plans and resources for transport execution
• Develop the strategic positioning of transportation operation processes within warehousing or freight forwarding operations

Warehousing, Cargo and Material Handling

• Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes
• Review warehouse planning methods, warehouse storage and layout plans
• Lead warehouse security planning and operations
• Review selected and deployed material handling systems
• Lead re-location of warehouses
• Review cargo consolidation plans to identify savings in space, cost and efficiency

• Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems
• Proficiency in basic Microsoft Office/Power Platform Applications
• Strong analytical, problem solving and communication skills
• Leadership skills and the ability to collaborate across functions

Professional Qualifications & Relevant Experience

- Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications

- 5-8 years of relevant working experience in Warehouse Operations/Vendor Management