Waiter/Waitress

SINGABITE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local dining establishment in Singapore is looking for service staff to greet guests, assist with Korean BBQ grilling, and ensure customer satisfaction. Responsibilities include taking orders, providing excellent customer service, and maintaining cleanliness in the dining area. Ideal candidates should have experience in a restaurant setting and strong communication skills. Proficiency in English is required, and knowledge of Mandarin is a plus. This role requires multitasking in a fast-paced environment.

Qualifications

• Previous experience in customer service or as a waiter/waitress in a restaurant setting is preferred.
• Strong communication and interpersonal skills.
• Good communication skills in English; proficiency in Mandarin is an advantage.

Responsibilities

• Greet guests warmly upon arrival and escort them to tables.
• Attend customers' requests and monitor tables for issues.
• Assist guests with the Korean BBQ grilling process when needed.
• Take food and drink orders and ensure they are relayed accurately.
• Maintain cleanliness and organization in the dining area.
• Address customer complaints professionally to ensure satisfaction.

Skills

Customer service

Communication skills

Multitasking ability

Knowledge of Korean cuisine

Job description

Roles & Responsibilities

FULL Day 12Hr / PM 4 Hr shifts available

Key Responsibilities

1. Greeting & Seating :
   • Greet guests warmly upon arrival.
   • Escort them to their assigned tables and present menus.
   • Provide customers with an overview of the dining experience.
2. Customer Service :
   • Attend customers' requests and ensure they have everything they need.
   • Monitor tables for any issues, refill drinks, and ensure an enjoyable dining experience.
   • Provide detailed explanations of the menu, including meats, sides, and sauces.
3. Grilling Assistance :
   • Assist guests with the Korean BBQ grilling process if needed.
   • Demonstrate the best grilling techniques for various cuts of meat.
   • Ensure a safe dining experience by maintaining cleanliness and monitoring the grilling process at tables.
4. Order Taking & Delivery :
   • Take food and drink orders and relay them to the kitchen accurately.
   • Serve food and drinks in a timely manner and ensure all items ordered are delivered correctly.
5. Billing & Payments :
   • Present bills to customers and process payments using the restaurant’s POS system.
   • Handle any billing issues professionally and politely.
6. Cleanliness & Organization :
   • Maintain cleanliness and organization in the dining area, including tables, grills, and condiments.
   • Ensure the dining environment is neat, clean, and visually appealing for customers.
7. Customer Satisfaction :
   • Address customer complaints or concerns with professionalism and ensure satisfaction.
   • Communicate any serious issues or requests to the Restaurant Manager.

Requirements

• Previous experience in customer service or as a waiter/waitress in a restaurant setting is preferred.
• Knowledge of Korean cuisine and BBQ grilling techniques is an asset.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment and work efficiently under pressure.
• Commitment to maintaining excellent food hygiene and kitchen safety practices.
• Good communication skills in English; proficiency in Mandarin is an advantage.