VP, Technical Project Manager (Rewards), Consumer Banking Technology, Group Technology

DBS Bank Ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

DBS Bank Ltd in Singapore East seeks a VP, Technical Project Manager to lead end-to-end loyalty, rewards migration and customer-engagement technology programmes. You will drive governance, planning and cross-functional delivery across distributed teams, coordinating vendors and stakeholders to ensure on-time, on-budget outcomes.

The role requires strong leadership, risk management and exceptional communication in a regulated banking environment, with emphasis on data-driven migration, SIT/UAT,

Qualifications

• Minimum 12 years of experience leading large-scale technology programmes.
• Experience delivering loyalty, rewards, customer engagement or data platform programmes.
• Experience with migration of large customer and transactional datasets.
• Experience with migration and platform consolidation in loyalty/rewards projects.
• Strong communication and stakeholder-management skills.

Responsibilities

• Lead end-to-end delivery of large, complex technology projects from initiation through implementation.
• Define objectives, scope, milestones, governance structures and success criteria.
• Manage migrations of loyalty points, data, interfaces and downstream systems.
• Coordinate multiple workstreams across business, technology, operations, data, risk and external vendors.
• Facilitate steering committees, governance forums and executive-level presentations.

Skills

Project governance

Planning

Risk management

Financial management

Executive reporting

Stakeholder management

Vendor management

Cross-functional leadership

Job description

## VP, Technical Project Manager (Rewards), Consumer Banking Technology, Group TechnologyApply: Project Management: Singapore - East: Full time: Posted Today: WD88633**Business Function** Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.**Job Role*** Experienced Senior Project Manager with a minimum of 12 years of proven experience managing large-scale, complex technology projects, preferably within the financial services industry.* The successful candidate will lead end-to-end delivery of strategic technology programmes involving multiple business and technology stakeholders, third-party vendors and geographically distributed teams. The ideal candidate will have strong experience managing large-scale migration and transformation programmes, with experience in loyalty, rewards, points or customer engagement platform migrations considered highly desirable.* This role requires a strong combination of programme delivery expertise, technology understanding, stakeholder management, commercial awareness and the ability to operate effectively in a complex financial-services environment.**Responsibilities**### ## Project & Programme Leadership* Lead end-to-end delivery of large, complex technology projects/program from initiation through implementation and transition to operations.* Define project objectives, scope, deliverables, milestones, dependencies, governance structures and success criteria.* Develop and maintain detailed project plans, delivery roadmaps, resource plans and implementation strategies.* Establish appropriate project governance, reporting, decision-making and escalation mechanisms.* Ensure projects are delivered within agreed scope, schedule, budget, quality and risk parameters.* Manage multiple workstreams and dependencies across business, technology, operations, data, security, risk, compliance and external vendors.## Technology Transformation & Migration* Lead large-scale technology transformation, integration and migration initiatives.* Manage migration activities involving applications, platforms, customer data, transactional data, interfaces, APIs and downstream/upstream systems.* Oversee migration planning, data reconciliation, testing, cutover, rollback planning, production implementation and post-go-live stabilization.* Ensure comprehensive planning and execution of SIT, UAT, performance testing, security testing, operational readiness and production deployment.* Identify and manage technical dependencies, integration risks, data-quality issues and operational impacts.* Coordinate cutover and implementation activities across multiple technology and business teams.### ## Loyalty & Rewards Migration (Preferred)* Experience with loyalty programme or rewards platform implementation/migration.* Migration of loyalty points, rewards balances, member/customer accounts and associated transactional history.* Customer loyalty ecosystem transformation or consolidation.* Migration between legacy and modern loyalty/rewards platforms.* Integration of loyalty platforms with banking, credit-card, payments, CRM, customer-data, digital or marketing platforms.* Management of points accrual, redemption, expiry, adjustment, reconciliation and liability-related considerations.* Customer communication and operational readiness associated with loyalty programme migration.* Complex data migration and reconciliation involving high-volume customer and transaction data.### ## Stakeholder & Vendor Management* Act as the primary delivery lead and point of coordination across senior business and technology stakeholders.* Build strong relationships with executives, business sponsors, technology leaders, product owners, architects, operations teams, risk/compliance teams and external partners.* Manage system integrators, technology vendors, software providers and other third-party partners.* Establish clear accountability, ownership, deliverables and service expectations across internal and external teams.* Facilitate steering committees, project governance forums, status reviews and executive-level presentations.* Communicate complex technology issues clearly to technical and non-technical stakeholders.### ## Risk, Issue & Dependency Management* Establish and maintain comprehensive RAID logs covering risks, assumptions, issues, dependencies and decisions.* Proactively identify delivery risks and develop mitigation and contingency strategies.* Drive timely resolution of critical issues and escalate appropriately when required.* Manage cross-project and cross-programme dependencies.* Ensure appropriate governance of scope changes, project decisions and delivery impacts.### ## Financial & Resource Management* Own project budgets, forecasts, resource plans and financial tracking.* Manage project resources across multiple teams and locations.* Ensure effective allocation and utilization of internal and external resources.* Manage vendor commercials, statements of work, milestones and delivery commitments in partnership with procurement and relevant stakeholders.### ## Regulatory, Risk & Operational Considerations* Ensure project delivery complies with applicable financial-services policies, technology controls, security requirements, regulatory obligations and organizational standards.* Work closely with risk, compliance, information security, data governance, legal and audit teams where required.* Ensure operational readiness, business continuity, disaster recovery, support models and production handover are addressed before go-live.**Requirement*** Strong experience in project governance, planning, risk management, financial management and executive reporting.* Proven ability to manage geographically distributed, cross-functional teams.* Strong experience managing third-party vendors and system integrators.* Excellent communication, presentation, negotiation and stakeholder-management skills.* Demonstrated ability to operate effectively in a high-pressure, complex and highly regulated environment.* Experience delivering loyalty, rewards, customer engagement or customer data platform programmes.* Direct experience managing loyalty/rewards migration or platform consolidation projects.* Experience with migration of large customer and transactional datasets.* Experience in banking, credit cards, payments, wealth management or consumer financial services with large-scale system modernization and legacy-platform decommissioning.* Experience managing customer-facing technology transformation programmes.### ## Key Success Measures* Deliver complex technology programmes on time, within agreed budget and scope.* Successfully manage high-risk migration and transformation activities with minimal business disruption.* Ensure accurate and controlled migration of customer, loyalty, rewards and transactional data where applicable.* Maintain strong stakeholder confidence and effective executive-level communication.* Proactively identify and mitigate delivery risks and dependencies.* Ensure robust testing, cutover, operational readiness and post-production stabilization.* Deliver sustainable technology solutions aligned with business and regulatory requirements.