VP, Operations Excellence & Compliance

Digital Edge Data Center; Singapore; On-site; SGD 260,000 - 360,000; Full time

Job summary

Digital Edge Data Center in Singapore seeks a Vice President, Operations Excellence to lead the independent control function across a 1.8 GW hyperscale portfolio, setting governance, assurance and performance standards. Reporting to the Chief Data Center Operations Officer, this role ensures ISO/SOC2 readiness and cross-functional alignment.

You will build a global process standard with in-country managers, drive ITIL discipline, documentation management and workforce capability, and present

Qualifications

• 12+ years of operations excellence, service management, compliance or quality assurance experience within data center or comparable mission-critical environments.
• 6+ years leading managers across multiple countries in a platform-plus-country model.
• Expertise in ITIL service management disciplines, including change, incident and problem management and the design and governance of a global change advisory process.
• Experience with certification and audit cycles including ISO 27001, ISO 9001, ISO 45001 and SOC 2, with hyperscale customer audits and corrective action programs.
• Experience building or leading business continuity and crisis management programs at scale.
• Track record designing enterprise KPI frameworks, executive dashboards and vendor-performance management programs.
• Experience setting competency frameworks, qualification standards and learning management systems.
• Executive presence with board-level, regulatory and hyperscale customer stakeholders on compliance and assurance.
• Fluency in English (spoken and written).
• Willingness to travel extensively across Asia Pacific.

Responsibilities

• Own the Operations Excellence strategy, organization design and budget across the platform, including headcount planning and hiring sequencing aligned to the RFS calendar.
• Own ITIL Service Management, governing change, incident and problem management discipline platform-wide and holding in-country Operations Excellence Managers to one global process standard.
• Own Documentation Management, controlling the policy, standards, procedure and knowledge-management library that every operating pillar draws from.
• Own Certification & Resilience, directing ISO and SOC 2 certification, customer and regulatory audit response, corrective action closure, and business continuity and crisis management.
• Own Operational Performance, setting governed KPI definitions, executive dashboards and vendor-performance standards, and translating data into management-review narratives and corrective actions for the Chief Data Center Operations Officer.
• Own Workforce Capability, setting the competency framework, qualification standards and training model that determine who is authorized to operate critical infrastructure across the portfolio.
• Retain independent evidence ownership and audit authority across every operating pillar, holding the assurance and execution boundary and representing Operations Excellence in cross-functional and executive forums with clear interaction boundaries with peer functions.
• Lead executive, board and strategic customer reviews, translating compliance posture, audit performance, resilience testing and KPI trends into clear leadership narratives for senior leadership and top-tier hyperscale customers.
• Champion organization-wide compliance with policies and procedures for information security, health and safety, environmental management, incident management and all applicable legal and regulatory requirements.

Skills

Executive leadership

ITIL service management

Certification & audits

KPI dashboards

Cross-country governance

Change management

Vendor management

English fluency

Job description

Digital Edge Data Center in Singapore seeks a Vice President, Operations Excellence to lead the independent control function across a 1.8 GW hyperscale portfolio, setting governance, assurance and performance standards. Reporting to the Chief Data Center Operations Officer, this role ensures ISO/SOC2 readiness and cross-functional alignment.

You will build a global process standard with in-country managers, drive ITIL discipline, documentation management and workforce capability, and present