APAC VP of Operations Excellence & Governance

Digital Edge; Singapore; On-site; SGD 200,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Job summary

Digital Edge, a leading provider of sustainable, AI-ready digital infrastructure across Asia Pacific, seeks a Vice President of Operations Excellence. You will own the platform’s governance, compliance, and performance standards, coordinating ITIL, documentation, resilience, and workforce capability across a 1.8 GW hyperscale portfolio while engaging with executive leadership and hyperscale customers.

The role requires extensive cross-country leadership, independent audit authority, and travel

Qualifications

• Proven ITIL service management expertise.
• Experience with governance, audits and compliance.
• Leadership across multiple countries in a platform model.

Responsibilities

• Own the Operations Excellence strategy, organization design and budget across the platform.
• Own ITIL Service Management and global change governance.
• Own Documentation Management, policy and knowledge libraries.
• Own Certification & Resilience including ISO and SOC 2 audits.
• Own Operational Performance with KPI definitions and dashboards.
• Own Workforce Capability and training standards.
• Retain independent evidence ownership and audit authority.
• Lead executive, board and strategic customer reviews.
• Champion cross-functional compliance with information security and safety.

Skills

ITIL Service Mgmt

Governance

Audit & Compliance

Leadership

KPI Dashboards

ISO 27001

SOC 2

Data Center Ops

Regulatory Experience

Job description

Digital Edge, a leading provider of sustainable, AI-ready digital infrastructure across Asia Pacific, seeks a Vice President of Operations Excellence. You will own the platform’s governance, compliance, and performance standards, coordinating ITIL, documentation, resilience, and workforce capability across a 1.8 GW hyperscale portfolio while engaging with executive leadership and hyperscale customers.

The role requires extensive cross-country leadership, independent audit authority, and travel