VP, Client Service Specialist, Global Markets Operations

Bank of America Singapore; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

Bank of America Singapore is seeking a detail-focused Collateral Operations professional to manage margin calls and collateral settlement for APAC clients. The role involves coordinating with clients, risk and technology teams to ensure timely and accurate collateralisation across OTC derivatives, fixed income, and related products.

Ideal candidates will bring strong communication, risk awareness, and the ability to resolve complex margin disputes while maintaining robust client relationships

Qualifications

• Experience in margin calls and collateralisation processes.
• Strong communication and client servicing mindset.
• Knowledge of risk controls and issue resolution.

Responsibilities

• Monitor and ensure margin settlements.
• Process and settle cash and non-cash collaterals in a timely manner.
• Monitor clients’ and affiliates exposure and process margin calls before cut-off.
• Liaise with clients and internal partners to resolve issues.
• Identify anomalies and ensure timely issue resolution.
• Perform management reporting.
• Participate in technology enhancement initiatives and UATs.
• Maintain strong relationships with clients and internal teams.
• Handle audit requests.

Skills

Collateral Management

Exchange Traded Derivatives

Client Service

Risk & Controls

Leadership

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Singapore Collateral Operations provide collateral management support for Global Markets business to mitigate counterparty credit risk from transactions with our clients and counterparties based in APAC. The team covers range of products including OTC Derivatives, Fixed Income, Exchange Traded Derivatives and Prime Finance. The primary responsibility is to both issue and fulfill margin calls in a timely manner, up to and including settlement using the appropriate checks and controls to ensure the bank is correctly collateralised at all times. It is also the team's responsibility to assist clients with their enquiries while escalating any issues impacting accurate collateralisation to key stakeholders including risk, business and technology.

Responsibilities:

• Monitor and ensure margin settlements
• Process and settle cash and non-cash collaterals in an accurate and timely manner
• Monitor clients’ and affiliates exposure and process margin calls in a timely manner before settlement cut-off
• Liaise with clients and internal business partners to resolve issues
• Identify anomalies and ensure complete and timely issue resolution
• Perform management reporting
• Participate in technology enhancement initiatives, projects and UATs
• Maintain strong relationships with clients and internal business partners
• Handle audit requests

Requirements:

• Strong experience in Exchange Traded Derivatives, Client Service and Collateral Management
• Strong communication skills, risk and control mindset and leadership skills
• Independent and motivated to excel
• Experience in handling complex margin dispute and issue resolution

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world