Enterprise AI Deployment Engineer

We Love AI Jobs; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Zendesk Singapore seeks a Forward Deployed Engineer to design, build, and deploy production-grade AI solutions for strategic customers. You will embed with customers, architect LLM-powered workflows, and surface high-value signals into Zendesk AI deployments.

You will collaborate with Sales engineering and product teams, translate deployments into actionable product feedback, and travel as needed to customer sites while delivering measurable ROI with hybrid work options.

Qualifications

• 5+ years building production AI/ML systems.
• Experience delivering end-to-end AI agent solutions.
• Strong ability to design scalable integrations and data pipelines.

Responsibilities

• Lead end-to-end technical delivery of AI agent and LLM-powered solutions: discovery, scoping, design, PoC, production rollout, handoff.
• Build production-grade integrations and custom connectors (APIs, data pipelines, RAG systems) into Zendesk AI workflows.
• Troubleshoot escalated blockers across data, infrastructure, and model behavior; act as the field's final defense for complex issues.
• Collaborate with Sales engineering and product teams to map undocumented systems and implement patterns.
• Translate customer learnings into product feedback and prioritize roadmap items.

Skills

Python

JavaScript/TypeScript

React

REST/GraphQL APIs

RAG

AWS/GCP/Azure

Docker

Kubernetes

Tools

LangChain

LlamaIndex

Haystack

Job description

Zendesk Singapore seeks a Forward Deployed Engineer to design, build, and deploy production-grade AI solutions for strategic customers. You will embed with customers, architect LLM-powered workflows, and surface high-value signals into Zendesk AI deployments.

You will collaborate with Sales engineering and product teams, translate deployments into actionable product feedback, and travel as needed to customer sites while delivering measurable ROI with hybrid work options.