VIP Supervisor (Executive Lounge)

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. seeks a front desk associate to organize check-ins, pre-registration, and assist guests with needs and questions. You will handle over-commitment, up-sell rooms, and ensure guest satisfaction while maintaining professional standards.

Responsibilities include directing guests, arranging transportation, processing payments, and supporting management with staff coaching and adherence to policies. A strong customer-service mindset is essential.

Qualifications

• Relevant front desk or hospitality experience preferred.
• Ability to handle guest requests professionally.
• Basic computer and cash handling skills.

Responsibilities

• Organize and coordinate group check-in/pre-registration procedures.
• Sell rooms to guests without reservations and manage over-commitment.
• Arrange transportation for guests/visitors and assist with directions.
• Answer guest questions or concerns and follow up for satisfaction.
• Assist management in coaching employees and upholding company policies.
• Maintain professional appearance and protect company assets.

Skills

Guest service

Communication

Multitasking

Problem solving

1 year related experience

Education

High school diploma or GED

No license or certification required

Job description

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Ensure that the Executive Lounge are in order such as food are topped up on regular basis. Making drinks for guests (alcohol and non-alcohol). Clearing all soiled cutleries and refreshing it with a new set. Folding of napkins /

Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None