Bell Captain

W Singapore Sentosa Cove; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

W Singapore Sentosa Cove is seeking a guest services associate to respond to guest requests for special arrangements and services, coordinating with departments and ensuring satisfaction. You will gather information about the property and surrounding area, handle calls and messages, and assist guests with unique needs.

Strong communication and professional demeanor are essential. Applicants should be prepared to maintain confidentiality, follow policies, and work collaboratively to support team

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities, including events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with appropriate departments (e.g., Bellperson, Housekeeping) to resolve issues.
• Review shift logs and document pertinent information in logbooks.
• Monitor club lounge for seating, service, safety, and guest well-being.
• Report accidents or unsafe conditions to a manager and complete safety training.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.