Vessel Agency Lead, Singapore Operations

Toll Group; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Toll Group in Singapore seeks a commercially minded professional to manage vessel agency operations, overseeing end-to-end port call processes and delivering exceptional service to principals and clients. You will coordinate pre-arrival to FDA closure, handle vessel clearance, and work across stakeholders to ensure smooth operations while driving cost-effective, compliant service delivery.

With 2–5 years in shipping agency or maritime logistics, you will build strong customer relationships,

Qualifications

• Diploma or Bachelor's Degree in Maritime Studies, Shipping, Logistics, or related field.
• 2–5 years of shipping agency or maritime logistics experience.
• Knowledge of port call processes, vessel documentation, customs and regulations.
• Experience with MPA Digiport and vessel clearance procedures is a plus.
• Strong commercial awareness and customer relationship skills.

Responsibilities

• Identify and secure new customers to grow agency business.
• Manage end-to-end port call operations from pre-arrival to FDA closure.
• Handle vessel clearance requirements including ICA applications, pilotage bookings, and MPA Digiport submissions.
• Prepare quotations and tailored solutions.
• Monitor vessel movements and communicate with principals, ship owners, charterers, and stakeholders.
• Maintain relationships with principals with timely updates.
• Ensure compliance with Ships Agency procedures, QHSSE, regulations.
• Respond to inquiries promptly with high service levels.
• Coordinate crew changes, technicians, boarding, transport.
• Arrange and oversee delivery of ship spares, stores, provisions.
• Coordinate with suppliers, port authorities, and service providers.
• Monitor costs and drive cost-effective solutions while maintaining quality.
• Ensure accuracy and timely completion of documentation.
• Support other shipping agency activities as required.

Skills

Stakeholder management

Communication skills

MS Office

Operational planning

Problem solving

Education

Diploma or Bachelor's Degree in Maritime Studies/related field

Tools

Digiport (MPA)

Port operations systems

Job description

Toll Group in Singapore seeks a commercially minded professional to manage vessel agency operations, overseeing end-to-end port call processes and delivering exceptional service to principals and clients. You will coordinate pre-arrival to FDA closure, handle vessel clearance, and work across stakeholders to ensure smooth operations while driving cost-effective, compliant service delivery.

With 2–5 years in shipping agency or maritime logistics, you will build strong customer relationships,