Citrix Virtual Apps & Desktops Specialist

Helius Technologies; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Helius Technologies in Singapore is seeking a Citrix Administrator to support and maintain Citrix Virtual Apps and Desktops environments. You will troubleshoot user issues, monitor infrastructure health and help ensure reliable access to virtual applications and desktops.

The role includes Level 1 and 2 incident support, routine health checks and collaboration with infrastructure teams to resolve complex problems and ensure service availability.

Qualifications

• Hands-on Citrix administration experience required.
• Knowledge of Citrix Virtual Apps and Desktops (XenApp/XenDesktop) and related components.
• Familiarity with Workspace, StoreFront and Director.
• Strong Windows Server knowledge (2019/2022), AD, DNS/DHCP, and GP.
• Basic networking and firewall concepts.
• Excellent troubleshooting and documentation skills.

Responsibilities

• Provide Level 1 and 2 support for Citrix incidents and service requests.
• Troubleshoot login, application launch, printing, and user profile issues.
• Install, configure, and maintain Delivery Controllers, StoreFront, Workspace, and VDA.
• Monitor health and performance with Citrix Director.
• Manage machine catalogs and delivery groups.
• Support Windows Server and desktop OS within Citrix environment.
• Perform routine health checks, patches, upgrades.
• Manage users, groups, and Group Policy in Active Directory.
• Assist with disaster recovery testing and scheduled maintenance.
• Document procedures and troubleshooting steps; coordinate with infra teams.
• Coordinate with vendors to resolve complex issues.

Skills

Citrix administration

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in Computer Science or IT

Tools

Citrix StoreFront

Citrix Director

Citrix Workspace

Delivery Controllers

Virtual Delivery Agents

VMware vSphere / Hyper-V

Active Directory

Job description

Helius Technologies in Singapore is seeking a Citrix Administrator to support and maintain Citrix Virtual Apps and Desktops environments. You will troubleshoot user issues, monitor infrastructure health and help ensure reliable access to virtual applications and desktops.

The role includes Level 1 and 2 incident support, routine health checks and collaboration with infrastructure teams to resolve complex problems and ensure service availability.