Van Sales Assistant

Gourmet Supplies Pte Ltd; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Gourmet Supplies Pte Ltd in Singapore is seeking a Van Sales Assistant to support daily van sales and distribution. You will assist with product deliveries, stock handling and customer service while learning to take on independent van sales duties.

This role involves driving a company vehicle, managing routes, coordinating with customers during peak hours and ensuring timely deliveries to multiple outlets.

Qualifications

• Valid Singapore Class 3 driving licence.
• Ability to drive a 10-foot box truck.
• Experience in van sales, delivery, distribution, logistics or FMCG operations is an advantage.

Responsibilities

• Van Sales & Delivery Operations: assist daily product deliveries to coffeeshops, food establishments and retail outlets and support via rotating routes.
• Inventory & Stock Management: conduct daily stock counts and maintain records of delivered goods and stock discrepancies.
• Customer Service & Relationship Management: maintain professional relationships with customers and handle inquiries calmly.
• Independent Route Management: learn routes and progressively manage deliveries and customer coordination independently.

Skills

Class 3 driving licence

10-foot box truck operation

Customer service mindset

Multi-location delivery

Job description

About the role

We are looking for a Van Sales Assistant to support our daily van sales and distribution operations. The successful candidate will assist with product deliveries, stock handling, customer service and daily route operations. The role requires hands‑on involvement in deliveries and the ability to progressively take on independent van sales duties when required.

Key responsibilities

• 1. Van Sales & Delivery Operations

  • Assist Van Sales Representatives with daily product deliveries to coffeeshops, food establishments, mini‑marts, convenience stores, supermarkets and other retail outlets.
  • Support van sales operations on a rotational basis across assigned delivery routes.
  • Drive the company vehicle and independently manage assigned delivery routes when covering for absent Van Sales Representatives.
  • Ensure accurate and timely deliveries to approximately 24-26 customer locations daily.
  • Assist with loading, unloading and arranging products at customer premises.
  • Handle delivery challenges professionally, including restricted unloading areas, limited parking spaces and busy customer locations.

• 2. Inventory & Stock Management

  • Conduct daily stock counts and verify product quantities before and after deliveries.
  • Assist with stock loading, returns management and reconciliation of delivery quantities.
  • Maintain accurate records of delivered goods, returned products and stock discrepancies.
  • Ensure proper handling of products to minimise damages and stock losses.
  • Support daily delivery documentation and other administrative duties related to van sales operations.

• 3. Customer Service & Relationship Management

  • Maintain professional and courteous relationships with customers and outlet operators.
  • Coordinate with customers on suitable unloading arrangements, particularly during peak business hours.
  • Handle customer enquiries, feedback and challenging situations calmly and professionally.
  • Familiarise yourself with customer preferences, delivery requirements and assigned routes to ensure smooth daily operations.
  • Work closely with Van Sales Representatives to maintain service quality and customer satisfaction.

• 4. Independent Route Management

  • Learn and familiarise yourself with assigned van sales routes, customer locations and delivery procedures.
  • Develop the ability to independently manage deliveries and customer coordination when required.
  • Support route planning and delivery efficiency to ensure daily operational targets are achieved.
  • Assist with other operational duties as assigned by management.

About you

• Possess a valid Singapore Class 3 driving licence
• Comfortable driving a 10-foot box truck
• Previous experience in van sales, delivery, distribution, logistics or FMCG operations will be an advantage
• Able to perform manual loading and unloading of beverage products (approximately 12 kg per crate)
• Able to work independently and manage multiple delivery locations efficiently
• Responsible, punctual, hardworking and able to work in a fast‑paced environment
• Good communication and interpersonal skills with a customer-service mindset
• Able to handle challenging customers professionally and remain calm under pressure
• Willing to learn different delivery routes and take on independent van sales responsibilities
• Willingness to upgrade to a Class 4 driving licence will be an added advantage
• Reporting Time: 7:00am daily, End Time: Depends on daily delivery volume, route completion and operational requirements.