UX Researcher & Service Designer: Shape Future Workflows

USER EXPERIENCE RESEARCHERS PTE. LTD; Singapore; On-site; SGD 89,000 - 134,000; Full time

Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD is seeking professionals to plan and facilitate stakeholder engagement, conduct contextual research, and translate findings into actionable recommendations.

The role covers service design, user experience design, and business process improvements across enterprise/workflow platforms. Responsibilities include designing end-to-end journeys, creating wireframes and prototypes, and collaborating with product managers to define user needs and MVPs.

Qualifications

• Experience in service design, user experience design, human-centred design or product design.
• Strong understanding of user research and design thinking methodologies.
• Experience facilitating workshops, stakeholder interviews and co-design sessions.
• Ability to develop: journeys, service blueprints, personas, process maps, wireframes and prototypes.

Responsibilities

• Plan and facilitate stakeholder engagement sessions, workshops and co-design activities.
• Conduct interviews, observations and contextual research to understand operational processes and user needs.
• Analyse existing workflows, pain points, workarounds and service gaps.
• Translate research findings into actionable insights and recommendations.
• Develop personas, journey maps and service blueprints to support decision-making.
• Design end-to-end user journeys across multiple applications and business processes.
• Develop future-state workflows, operating models and service concepts.
• Create wireframes, prototypes and experience concepts to validate ideas with users.
• Ensure consistency across digital touchpoints within the FM ecosystem.
• Design experiences that simplify operational tasks and improve productivity.
• Work closely with product managers to define user needs and prioritise opportunities.
• Translate business and operational requirements into user stories and functional requirements.
• Support backlog development and feature prioritisation activities.
• Help define MVPs, release scopes and user validation plans.
• Ensure proposed solutions align with business goals and operational realities.
• Map and analyse current ("as-is") and future ("to-be") processes.
• Identify opportunities to streamline workflows, reduce manual effort and improve service delivery.
• Collaborate with stakeholders to validate proposed process improvements before implementation.
• Work with AI engineers to identify opportunities for AI-assisted user experiences.
• Design conversational, search-based and AI-assisted workflows.
• Contribute to the development of intelligent search, knowledge discovery and productivity tools.
• Ensure AI-enabled experiences remain intuitive, transparent and user-centric.
• Plan and facilitate concept testing, usability testing and user acceptance activities.
• Gather and synthesise user feedback throughout the delivery lifecycle.
• Work closely with software engineers to ensure designs are implemented effectively.
• Participate in Agile ceremonies, sprint planning and release reviews.
• Support change management and adoption activities where required.

Skills

Service design

User experience design

Human-centred design

User research

Design thinking methodologies

Workshop facilitation

Journey maps

Personas

Process maps

Wireframes

Prototypes

Figma

Miro

FigJam

Lucidchart

Tools

Figma

Miro

FigJam

Lucidchart

Job description

USER EXPERIENCE RESEARCHERS PTE. LTD is seeking professionals to plan and facilitate stakeholder engagement, conduct contextual research, and translate findings into actionable recommendations.

The role covers service design, user experience design, and business process improvements across enterprise/workflow platforms. Responsibilities include designing end-to-end journeys, creating wireframes and prototypes, and collaborating with product managers to define user needs and MVPs.