UX Research Intern — Travel Content & Usability Insights

Trip.com; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Trip.com Group is offering a Content Centre internship in Singapore. You’ll join a team that translates user insights into scalable content and product decisions behind millions of trips.

The role is ideal for someone curious about people, comfortable with both qualitative and quantitative data, and eager to see research shape travel products. Key activities include supporting user research end-to-end, desk research across markets, monitoring content product metrics, generating actionable

Qualifications

• Currently pursuing a Bachelor’s degree in a relevant field with a strong academic foundation.
• A genuine love of travel and an interest in industry or market trends.
• Strong execution and problem‑solving skills — curious, self‑driven and quick to learn.
• A clear communicator and team player who can work across business functions.
• Curiosity and empathy — a natural listener who can discern patterns and details from what users say and do.
• Confident using or learning data analysis tools.
• Available at least 5 days per week, for a minimum of 6 months.

Responsibilities

• Research delivery: Support user research studies aligned to business priorities and planning cycles — drafting research plans and discussion guides, recruiting participants, running interviews and usability tests, and maintaining internal repositories and documentation.
• Desk research: Aggregate insights from multiple sources, covering emerging trends within travel, the competitive landscape and user preferences across regional markets.
• Product metrics monitoring: Track how our content products perform, help investigate root causes, follow up on bugs and usability issues, and support improvements to product performance and user experience.
• Insight generation: Analyse user behaviour, attitudes, perceptions and experience to contribute to research reports — balancing user needs against business priorities and landing on insights the product teams can act on.
• Research culture: Help organise research read‑outs and workshops to advocate for user insights and promote a user‑centric culture within the company.

Skills

Qualitative research

Quantitative data analysis

Communication

Team collaboration

Curiosity

Education

Bachelor's degree in Psychology, Sociology, Statistics, HCI, Service Design, Design or related field

Tools

Data analysis tools

Job description

Trip.com Group is offering a Content Centre internship in Singapore. You’ll join a team that translates user insights into scalable content and product decisions behind millions of trips.

The role is ideal for someone curious about people, comfortable with both qualitative and quantitative data, and eager to see research shape travel products. Key activities include supporting user research end-to-end, desk research across markets, monitoring content product metrics, generating actionable