User Service Operations-Portuguese

Bilibili Inc.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Bilibili Inc. in Singapore is seeking a proactive overseas user service specialist to build and optimize standardized SOPs, collect feedback, and coordinate cross-border support teams.

The role requires a Bachelor’s degree, professional Portuguese, fluent English or Mandarin, and strong cross-cultural communication. You will identify user pain points, support localization, and help improve product experiences while leveraging AI agent capabilities.

Qualifications

• Bachelor’s degree or above.
• Language requirements: professional working proficiency in Portuguese; fluent in English or Mandarin.
• Interest in overseas user service and cross-border business with basic internet product cognition.
• Possess logical thinking, user demand sorting ability, fluent communication skills and basic cross-cultural awareness.
• Rigorous, responsible and result-driven; good at execution, teamwork and pressure resistance; able to respond to user feedback timely.
• Priority will be given to those proficient in using AI agent capabilities.

Responsibilities

• Build & optimize standardized, replicable overseas user service SOP and system.
• Collect overseas user feedback via foreign languages, coordinate teams to resolve issues.
• Mine user pain points & localization needs, support product optimization & regional adaptation.
• Iterate service processes & knowledge base to improve team efficiency & professionalism.

Skills

Portuguese fluency

English or Mandarin

Cross-cultural awareness

Analytical thinking

AI agent usage

Education

Bachelor’s degree

Job description

1.Build & optimize standardized, replicable overseas user service SOP and system.

2.Collect overseas user feedback via foreign languages, coordinate teams to resolve issues.

3.Mine user pain points & localization needs, support product optimization & regional adaptation.

4.Iterate service processes & knowledge base to improve team efficiency & professionalism.

Requirements

1.Bachelor’s degree or above.

2.Language Requirements:Professional working proficiency in Portuguese.;Fluent in English or Mandarin (at least one required), with strong verbal and written communication skills.

3.Interested in overseas user service and cross-border business with basic internet product cognition. Relevant practical experience is preferred.

4. Possess logical thinking, user demand sorting ability, fluent communication skills and basic cross-cultural awareness.

5.Rigorous, responsible and result-driven. Good at execution, teamwork and pressure resistance, able to respond to user feedback timely.

6.Priority will be given to those proficient in using AI agent capabilities.