User Service Operations-Spanish

Bilibili Inc.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Bilibili Inc. Singapore is seeking an overseas user service specialist to help build and optimize standardized SOPs for international support, and to collect overseas feedback in multiple languages.

You will coordinate cross-border teams to resolve issues and ensure timely responses. You will mine user pain points for localization needs, support product optimization and regional adaptation, and continuously iterate service processes and knowledge bases to boost team efficiency and

Qualifications

• Bachelor’s degree or above.
• Professional working proficiency in Spanish; fluent in English or Mandarin (at least one required).
• Interest in overseas user service and cross-border business; practical experience preferred.
• Logical thinking and ability to sort user demands; cross-cultural awareness.
• Rigorous, responsible and results-driven; strong execution, teamwork and pressure resistance; able to respond to user feedback timely.
• Priority will be given to those proficient in using AI agent capabilities.

Responsibilities

• Build & optimize standardized overseas user service SOPs and systems.
• Collect overseas user feedback via foreign languages; coordinate teams to resolve issues.
• Mine user pain points and localization needs; support product optimization & regional adaptation.
• Iterate service processes & knowledge base to improve team efficiency & professionalism.

Skills

Cross-cultural communication

Teamwork

Execution

Strong communication

Education

Bachelor’s degree or above

Job description

1.Build & optimize standardized, replicable overseas user service SOP and system.

2.Collect overseas user feedback via foreign languages, coordinate teams to resolve issues.

3.Mine user pain points & localization needs, support product optimization & regional adaptation.

4.Iterate service processes & knowledge base to improve team efficiency & professionalism.

Requirements

1.Bachelor’s degree or above.

2.Language Requirements:Professional working proficiency in Spanish.;Fluent in English or Mandarin (at least one required), with strong verbal and written communication skills.

3.Interested in overseas user service and cross-border business with basic internet product cognition. Relevant practical experience is preferred.

4. Possess logical thinking, user demand sorting ability, fluent communication skills and basic cross-cultural awareness.

5.Rigorous, responsible and result-driven. Good at execution, teamwork and pressure resistance, able to respond to user feedback timely.

6.Priority will be given to those proficient in using AI agent capabilities.