Global User Service Operations & Localization

Bilibili Inc.; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

Bilibili Inc. is seeking a proactive overseas user service specialist to collect and address international user feedback, coordinate cross-functional teams, and support product localization for regional audiences.

The role emphasizes rigorous execution, cross-cultural communication, and timely response to user input, with priority given to candidates proficient in AI agent capabilities. Fluency in Arabic plus English or Mandarin is required.

Qualifications

• Bachelor’s degree or above.
• Language requirements: Arabic proficiency plus fluent English or Mandarin.
• Interest in overseas user service and cross-border business with basic internet product cognition.
• Logical thinking, ability to sort user demands, cross-cultural awareness.
• Rigorous, responsible, result-driven with strong execution and teamwork.
• Priority given to those proficient in using AI agent capabilities.

Responsibilities

• Build & optimize standardized, replicable overseas user service SOP and system.
• Collect overseas user feedback via foreign languages, coordinate teams to resolve issues.
• Mine user pain points & localization needs, support product optimization & regional adaptation.
• Iterate service processes & knowledge base to improve team efficiency & professionalism.

Skills

Arabic proficiency

English/Mandarin fluency

Education

Bachelor’s degree or above

Job description

Bilibili Inc. is seeking a proactive overseas user service specialist to collect and address international user feedback, coordinate cross-functional teams, and support product localization for regional audiences.

The role emphasizes rigorous execution, cross-cultural communication, and timely response to user input, with priority given to candidates proficient in AI agent capabilities. Fluency in Arabic plus English or Mandarin is required.