User Ops & Product Insight Intern

Simular; Singapore; On-site; SGD 44,640 - 78,120; Full time

Job summary

Simular is seeking a motivated contributor to join our product ops team. You’ll be the bridge between users and the product group, handling frontline support and capturing recurring issues to inform fixes.

You’ll track releases, update release notes, maintain help docs, monitor activation and retention metrics, and help onboarding analyses; you’ll advocate for users with data-driven insights.

Qualifications

• Bachelor's or Master's degree in any field.

Responsibilities

• Handle frontline user support: answer support email, Discord questions, and tickets clearly and quickly
• Own the feedback loop from users into the product backlog: triage, categorize, and quantify what people are hitting
• Support release operations: track what is shipping, write release notes, and verify things work as intended after they land
• Maintain help docs, canned responses, and the knowledge base so common questions stop being asked twice
• Track feature timelines, release notes, and delivery progress, and keep the team honest about dates
• Monitor product metrics such as activation, retention, and feature adoption, and report what's changing
• Run onboarding and activation analysis: find where new users stall, and propose product fixes rather than workarounds
• Help operationalize agent quality: review real agent runs, catalogue failure modes, and feed them back to product and research
• Advocate for the user in product discussions, with evidence rather than anecdote

Education

Bachelor's or Master's degree in any field

Job description

Simular is seeking a motivated contributor to join our product ops team. You’ll be the bridge between users and the product group, handling frontline support and capturing recurring issues to inform fixes.

You’ll track releases, update release notes, maintain help docs, monitor activation and retention metrics, and help onboarding analyses; you’ll advocate for users with data-driven insights.