User Operation Specialist (Intern)

Manus AI; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Manus AI is seeking a User Operation Specialist Intern to support day-to-day user needs and grow into broader user operations. You will respond to inquiries, consolidate feedback, and work with Product and Engineering to improve the user experience and product features.

Over time, you will help develop initiatives that engage and serve our user community, while maintaining clear records, reporting on issues, and contributing to service process optimization.

Qualifications

• Familiar with email and day-to-day user communications; strong writing & organization.
• Excellent communication, service mindset and user empathy.
• Proficiency in English and Chinese to coordinate with engineering and risk teams.
• Proactive attitude with quick product learning and independent inquiry handling.
• Strong ownership and ability to follow up and coordinate with teams.
• Available to work 4–5 days a week for at least 6 consecutive months.

Responsibilities

• Handle daily user inquiries via email, DMs and other channels; categorize and document outcomes.
• Capture and relay user feedback; identify recurring needs and pain points.
• Escalate complex issues and coordinate with Product/Engineering to drive resolution.
• Track user-reported bugs and help drive product improvements.
• Maintain issue records and prepare regular reports for team decisions.
• Contribute to broader user operations and help improve engagement and experience.

Skills

Writing

Communication

Empathy

Proactivity

Ownership

Tools

Ticketing systems

Feedback tools

Job description

We are looking for a User Operation Specialist Intern to support the day-to-day needs of users of our AI product and gradually grow into a broader user operations role. You will respond to user inquiries, consolidate feedback, identify recurring issues, and work with Product, Engineering, and other teams to improve the user experience, service processes, and product features. Over time, you will also help develop initiatives that better engage and serve our user community.

Responsibilities

• Manage daily user inquiries via email, direct messages, and other channels; categorize requests, respond promptly, and document outcomes.
• Follow up on user feedback and issues, identifying recurring needs and pain points to support effective resolution.
• Escalate complex, sensitive, or specialized issues when needed, and coordinate with Product, Engineering, and other teams to track them through resolution.
• Track user-reported bugs and experience issues, and help drive product improvements and service process optimization.
• Maintain records of user issues, risks, and resolution progress; summarize common issues and prepare regular reports to inform team decisions.
• Gradually contribute to broader user operations, exploring ways to improve user engagement, satisfaction, and product experience alongside core support responsibilities.

Requirements

• Familiarity with email and day-to-day user communication workflows, with strong writing and information-organizing skills.
• Strong communication skills, a service-oriented mindset, and empathy for users.
• Professional working proficiency in both Chinese and English to coordinate technical troubleshooting and issue escalations with Mandarin-speaking engineering and risk control teams.
• A proactive attitude and strong learning ability, with the ability to understand the product quickly and handle common inquiries independently.
• A strong sense of ownership and the ability to follow up on issues in an organized manner and coordinate with relevant teams.
• Available to work four to five days a week for at least six consecutive months.

Preferred Qualifications

• Experience in customer service, user support, or user operations.
• Familiarity with AI or SaaS products.
• Experience using customer support platforms, ticketing systems, or user feedback management tools.
• Basic data analysis, information synthesis, and report-writing skills.