Customer Support Specialist

BUTTERFLY EFFECT PTE. LTD.; Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

BUTTERFLY EFFECT PTE. LTD.

is seeking to own AI product user support, handling inquiries and resolving issues while collaborating with product, engineering, and cross-functional teams to turn user insights into product improvements. The role welcomes candidates from all experience levels, including students seeking internships with potential for full-time conversion, recent graduates, and experienced professionals, and involves managing emails and messages, coordinating with teams, and driving

Qualifications

• Familiar with email handling workflows.
• Strong written communication and service mindset.
• Proactive learner with quick adaptation.

Responsibilities

• Manage daily user emails and direct messages, categorize inquiries, respond promptly, and document outcomes.
• Escalate complex or sensitive issues to the relevant teams and collaborate across departments to ensure timely resolution.
• Consolidate user feedback and help improve service processes.
• Track user-reported bugs, drive product improvements, maintain risk control records, and regularly summarize common issues and prepare reports to support decision-making.

Skills

Email workflows

Written communication

Communication

Service mindset

Proactive learner

Tools

Ticketing systems

Job description

About the Role

Own AI product user support and issue resolution, consolidate user feedback, and progressively build the ability to independently handle common inquiries - working closely with product, engineering and cross-functional teams to turn user insights into product improvements.

We welcome candidates from all experience levels, including current university/polytechnic students seeking internships with the potential for full-time conversion, recent graduates, and experienced professionals.

Responsibilities

• Manage daily user emails and direct messages, categorize inquiries, respond promptly, and document outcomes.

• Escalate complex or sensitive issues to the relevant teams and collaborate across departments to ensure timely resolution.

• Consolidate user feedback and help improve service processes.

• Track user-reported bugs, drive product improvements, maintain risk control records, and regularly summarize common issues and prepare reports to support decision-making.

Requirements

• Familiarity with email handling workflows and strong written communication skills.

• Strong communication skills and a service-oriented mindset.

• A proactive approach and the ability to learn quickly.

Preferred Qualifications

• Experience in customer service or user operations.

• Familiarity with AI or SaaS products.

• Experience using customer support or ticketing systems.

• Basic data analysis and report-writing skills.