Upskilling Program Manager - Operations & Delivery

Skills Union; Singapore; Hybrid; SGD 72,000 - 110,000; Full time

Job summary

Skills Union in Singapore seeks a proactive Program Manager to lead a large-scale upskilling program for adult learners across multiple tracks. You will manage day-to-day operations, schedules, KPIs, instructor coordination, and learner registration, ensuring on-time delivery and clear stakeholder visibility.

You don’t need a technical background; you should be comfortable with LMS, data tracking, and reporting to the Community Manager, Operations Director, and instructors.

Qualifications

• 2–4 years in program management, project coordination or operations in education/training/workforce development.
• Strong organisational skills with detail-oriented follow-through on tasks and deadlines across a multi-stakeholder program.
• Comfortable working with LMS platforms, spreadsheets and collaboration tools like Discord and Google Docs/Sheets.
• Ability to track KPIs (attendance, engagement, completion rates, learner satisfaction) and translate data into weekly reports.

Responsibilities

• Manage the day-to-day running of the program across all tracks and maintain schedules, milestones and deadlines.
• Coordinate with Community Manager and Operations Director to ensure smooth learner experience from registration to completion.
• Serve as primary point of contact for instructors, keeping them informed of schedule changes and updates.
• Write and deliver a weekly update report covering activities, learner progress and emerging issues.

Skills

Program management

Organisational skills

LMS platforms

Data reporting

Stakeholder management

Communication

Education

Diploma or degree

Education background

Tools

Discord

Google Docs

Google Sheets

Job description

Skills Union in Singapore seeks a proactive Program Manager to lead a large-scale upskilling program for adult learners across multiple tracks. You will manage day-to-day operations, schedules, KPIs, instructor coordination, and learner registration, ensuring on-time delivery and clear stakeholder visibility.

You don’t need a technical background; you should be comfortable with LMS, data tracking, and reporting to the Community Manager, Operations Director, and instructors.