UAT & Process Optimization Specialist

USER EXPERIENCE RESEARCHERS PTE. LTD; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD in Singapore is seeking a seasoned Business Analyst / QA professional to lead end-to-end testing across SIT and UAT, ensuring solutions meet business requirements and are fit for purpose.

You will develop test plans, coordinate UAT sessions with business users, manage defects through the full lifecycle, and drive improvements through change management and clear end-user documentation.

Qualifications

• Hands-on experience across full project development life cycles, with demonstrable involvement in testing phases.
• Proven track record in business analysis, with strong experience in UAT coordination, test planning, and defect management.
• Experience developing test plans, test cases, and test scripts from business and functional requirements.
• Ability to model business requirements using business process modelling tools.
• Ability to perform qualitative, quantitative, and root-cause analysis, including analysis of defects and testing outcomes.
• Ability to facilitate UAT sessions and workshops to elicit, manage, and prioritize key business needs.
• Ability to take a broad, strategic perspective while also drilling down to understand business needs and challenges in detail.

Responsibilities

• Lead and manage end-to-end testing activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), to ensure the solution meets business requirements and is fit for purpose.
• Develop and maintain comprehensive test plans, test cases, and test scripts based on business and functional requirements.
• Coordinate and facilitate UAT sessions with business users and stakeholders, ensuring thorough coverage of test scenarios and timely resolution of defects.
• Track, document, and manage defects through the full defect lifecycle, working closely with the development team to ensure issues are resolved and verified.
• Validate that deployed solutions and revamped processes meet the original business needs, and assess any gaps or workarounds required.
• Manage the business requirements and functional solution aspects of the project.
• Analyze stakeholder needs to identify improvement opportunities.
• Design and implement solutions - such as process optimization, process automation, and digital systems - that deliver operational excellence and productivity savings.
• Work with stakeholders to ensure smooth implementation of new solutions, including change management activities to secure buy-in.
• Perform business analysis across the following areas:Identify stakeholders, techniques, and processes to manage, track, and trace requirements.;Refine and clarify business needs, define solution scope, and develop the business case.;Explore, identify, and document business needs.;Assess the current state, analyze stakeholder requirements, and elaborate them to a level of detail that accurately defines the business need within the specified scope.;Evaluate alternatives to identify the best-fit solution, identify gaps, and determine workarounds or changes.;Assess deployed solutions or revamped processes against the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and the project team remain aligned on solution scope, and communicate and manage stakeholder expectations.
• Prepare end-user documentation, including training manuals, user manuals, test documentation, and business process flows, for the operation or maintenance of technical systems or the implementation of new standard operating procedures.
• Review solution performance metrics post-deployment and provide recommendations to continually optimize business processes.
• Assist with the documentation of technical designs, specifications, and solutions.
• Maintain document repositories used by the product team and assist with product documentation as needed.

Skills

UAT coordination

Test planning

Defect management

Business analysis

Stakeholder management

Change management

Process optimization

Job description

USER EXPERIENCE RESEARCHERS PTE. LTD in Singapore is seeking a seasoned Business Analyst / QA professional to lead end-to-end testing across SIT and UAT, ensuring solutions meet business requirements and are fit for purpose.

You will develop test plans, coordinate UAT sessions with business users, manage defects through the full lifecycle, and drive improvements through change management and clear end-user documentation.