Two-Centre Education Centre Manager

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 47,000 - 56,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Centre Manager to oversee two centres (Punggol and City Square Mall) with a structured timetable: four weekdays (12:30 PM – 9:30 PM) and one weekend shift (8:30 AM – 6:30 PM).

The role covers daily operations, service standards and business performance across centres. You will lead centre teams, drive enrolment and retention, manage customer experience, and collaborate with teachers and staff to ensure a strong, consistent experience for students

Qualifications

• At least 5 years of relevant experience in education, enrichment, service, retail, hospitality or centre-based operations.

Responsibilities

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through close follow-up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student long-term retention.
• Handle parent feedback, service recovery and escalated centre matters professionally.
• Guide and support centre staff in customer service, daily operations and centre processes.
• Oversee teachers’ centre-related work matters, including attendance, punctuality, parent communication and timely operational follow-through.
• Ensure smooth daily operations across centres, including class readiness, scheduling, centre presentation and service standards.
• Monitor centre performance closely and take timely action to address gaps in sales, retention, service or operations.
• Learn and use company systems, including CRM and student management platforms, for lead management, student records, follow-ups and reporting.
• Participate in weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job description

The Supreme HR Advisory Pte. Ltd. is seeking a Centre Manager to oversee two centres (Punggol and City Square Mall) with a structured timetable: four weekdays (12:30 PM – 9:30 PM) and one weekend shift (8:30 AM – 6:30 PM).

The role covers daily operations, service standards and business performance across centres. You will lead centre teams, drive enrolment and retention, manage customer experience, and collaborate with teachers and staff to ensure a strong, consistent experience for students