Tuition Centre Manager (2 Branches) - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 47,000 - 56,000; Full time

Job summary

The Supreme HR Advisory is hiring a Centre Manager to oversee two enrichment centres in Punggol and Farrer Park. You will lead daily operations, drive service standards, and monitor business performance, ensuring strong customer experience and smooth centre processes.

Working hours are 4 weekdays 12:30 PM–9:30 PM plus one weekend 8:30 AM–6:30 PM. Salary ranges from SGD 4,200 to SGD 5,000 per month, with focus on enrolment, retention and team leadership.

Qualifications

• At least 5 years of experience in education, enrichment, service, retail or centre-based operations.
• At least 3 years of team management experience.
• Experience in education/enrichment industry is an advantage.

Responsibilities

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through follow-up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student retention.
• Handle parent feedback and centre matters professionally.
• Guide staff in customer service and daily operations.
• Oversee teachers’ centre-related work matters including attendance and communication.
• Ensure smooth daily operations across centres and timely follow-through.

Skills

Leadership

Customer service

Operations management

Job description

Centre Manager

Working hours: 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Responsible for overseeing two centres (Punggol and Farrer Park).
Salary: $4200 - $5000

Job Description

• The firm specialises in English language and Writing classes for primary and secondary level students.
• We are looking for a Centre Manager to lead the daily operations, service standards and business performance of our enrichment centre.
• This is a hands‑on leadership role where you will oversee centre sales, student retention, customer experience, team performance and smooth centre operations. You will work closely with teachers, centre staff and support departments to ensure that students and parents receive a strong and consistent experience.

Job Responsibilities

• Oversee the sales, service and operational performance of assigned centres.
• Lead centre teams to achieve enrolment, retention, conversion and service targets.
• Drive centre sales performance through close follow‑up on enquiries, trials and enrolment opportunities.
• Build strong relationships with parents and students to support customer satisfaction and student long‑term retention.
• Handle parent feedback, service recovery and escalated centre matters professionally.
• Guide and support centre staff in customer service, daily operations and centre processes.
• Oversee teachers’ centre‑related work matters, including attendance, punctuality, parent communication and timely operational follow‑through.
• Ensure smooth daily operations across centres, including class readiness, scheduling, centre presentation and service standards.
• Monitor centre performance closely and take timely action to address gaps in sales, retention, service or operations.
• Learn and use company systems, including CRM and student management platforms, for lead management, student records, follow‐ups and reporting.
• Participate in weekly team meetings to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Requirement

• At least 5 years of relevant experience in education, enrichment, service, retail, hospitality or centre‑based operations.
• At least 3 years ofteam management experience.
• Experience in the education or enrichment industry will be an advantage