Triage Officer

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading support service provider in Singapore is seeking professionals to join their crisis management team. The role involves responding to violence-related calls, conducting risk assessments, and coordinating with external agencies. Candidates should have a degree in Psychology or Social Work, strong communication skills, and the ability to perform effectively under pressure. This position offers a structured 5-day work week with flexible shift hours as part of a 24/7 helpline service.

Responsibilities

• Respond to violence-related calls and assess severity.
• Gather and verify information from multiple sources.
• Conduct risk and safety assessments for cases.
• Coordinate with external agencies for case transfers.
• Connect family members with relevant support agencies.

Skills

Strong written and verbal communication skills

Ability to stay calm and perform effectively under pressure

Engagement skills

Assessment skills

Problem-solving skills

Multitasking abilities

Analytical skills

Critical thinking skills

Planning abilities

Education

Degree in Psychology, Social Work, or a related field

Job description

Key Highlights

• Shift-Based Working Hours: Enjoy a structured 5-day work week with flexible shifts, offering both day and evening work schedules.
• Nearest MRT: Caldecott Station
• Contribute meaningful difference by supporting individuals in crisis, conducting risk assessments, and connecting them with vital resources.

Key Responsibilities

• Respond to violence-related calls by engaging with the caller to assess the severity of the situation.
• Gather and verify information from multiple sources, such as schools, family members, and government databases.
• Conduct risk and safety assessments for cases, determining the appropriate response time and allocation.
• Coordinate with external agencies for a smooth and effective transfer of cases.
• Work closely with key family members to connect them with the relevant support agencies.

Key Requirements

• A degree in Psychology, Social Work, or a related field.
• Strong written and verbal communication skills.
• Ability to stay calm and perform effectively under pressure.
• Excellent skills in engagement, assessment, problem-solving, and multitasking.
• Strong analytical, critical thinking, and planning abilities.
• Willingness to work shift hours, as the role is part of a 24/7 helpline service.