Treasury and Trade Solutions- Senior Vice President, Project Manager, Client Program Management Offi

Citigroup, Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Citigroup, Inc. is seeking an Implementation Manager/ Project Manager to oversee highly complex client projects in cash management and trade products.

This role will coordinate a portfolio of cluster/global client projects, ensuring timely delivery and client satisfaction. The candidate should have 10+ years in client management and project roles, with strong knowledge of cash/trade products, excellent stakeholder skills, and PM certification as an advantage.

Qualifications

• 10+ years of client management and project/implementation experience.
• Proficiency in Japanese language is highly desirable.
• In-depth knowledge of cash and trade products and related processes.
• Excellent interpersonal skills for influencing and negotiating with stakeholders.
• PM certification (PMP or Prince2) is an advantage.

Responsibilities

• Manage a portfolio of cluster/global client projects, typically 10–20 depending on scope.
• Ensure timely delivery and total client satisfaction within guidelines and timeframes.
• Advise the client on project structure and tailor the solution to requirements.
• Serve as the primary client interface, coordinating internal and external activities.
• Support Sales by participating in deal teams for client pitches.
• Comply with audits, regulatory and compliance directives.
• Identify and escalate issues using formal tracking channels and resolve them.
• Identify opportunities for efficiency and control improvements and implement them.
• Manage projects for Japan-based Corporate and Institutional clients.

Skills

10+ years client management

Japanese language proficiency

Cash & trade products knowledge

Interpersonal & negotiation skills

PM Certification (PMP/Prince2)

Education

Bachelor's degree

Master's degree

Job description

The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.

Responsibilities

• The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
• Act as the primary interface to client, while coordinating all internal and external project related activities.
• Support Sales effort by participating as a part of the deal team to prepare client pitches.
• Comply with all audits, regulatory and compliance directives.
• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
• Continuously seek to identify opportunities for efficiency and control improvements in the process and implement such improvements whenever possible.
• The candidate is expected to manage a portfolio of projects for Japan based Corporate and Institutional clients.

Qualifications

• 10+ years of client management, implementation/ project management experience is good to have.
• Since the candidate will be interacting with the Japan based Corporate and Institutional client, proficiency of Japanese Language is highly desirable.
• In-depth knowledge and experience with cash/trade products and business processes.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
• Project Management certification (i.e., Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.

Education

• Bachelor's/University degree or equivalent experience
• Master's degree is good to have.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

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