Treasury and Trade Solutions- Senior Vice President, Project Manager, Client Program Management[...]

Citigroup Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Citigroup Inc. seeks an Implementation Manager/Project Manager to oversee highly complex client implementations for cash management and trade products in Singapore.

You will manage a portfolio of 10–20 projects, ensuring timely delivery and high client satisfaction while coordinating internal and external teams. The role requires strong interpersonal skills, deep knowledge of cash/trade products, and PM certification is an advantage.

Qualifications

• 10+ years of client management and implementation/PM experience.
• Proficiency in Japanese language is highly desirable.
• Deep knowledge of cash and trade products and related processes.
• Excellent interpersonal skills with influence and negotiation abilities.
• PM certification such as PMP or Prince2 is an advantage.

Responsibilities

• Manage a portfolio of highly complex client implementations/projects (10–20 projects).
• Ensure timely delivery and total client satisfaction.
• Advise clients on project structure and fit to requirements.
• Act as primary client interface coordinating internal and external activities.
• Support Sales by participating in deal teams.
• Comply with audits, regulatory and compliance directives.
• Manage issues and escalations with proper tracking.
• Identify efficiency and control improvements in processes.
• Manage Japan-based corporate and institutional client projects.

Skills

Client management

Implementation PM

Japanese language

Cash & trade products

Stakeholder negotiation

PM Certification

Education

Bachelor's degree

Master's degree

Job description

The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.

• The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
• Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes.
• Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
• Act as the primary interface to client, while coordinating all internal and external project related activities.
• Support Sales effort by participating as a part of the deal team to prepare client pitches.
• Comply with all audits, regulatory and compliance directives.
• Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
• Continuously seek to identify opportunities for efficiency and control improvements in the process and implement such improvements whenever possible.
• The candidate is expected to manage a portfolio of projects for Japan based Corporate and Institutional clients.

Qualifications

• 10+ years of client management, implementation/ project management experience is good to have.
• Since the candidate will be interacting with the Japan based Corporate and Institutional client, proficiency of Japanese Language is highly desirable.
• In-depth knowledge and experience with cash/trade products and business processes.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.
• Project Management certification (i.e., Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.

Education

• Bachelor's/University degree or equivalent experience.
• Master's degree is good to have.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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