Travel Planner & Concierge: Craft Seamless Getaways

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

RMR INTERNATIONAL PRIVATE LIMITED is seeking a Travel Consultant to assist clients with planning, bookings, and related travel services. You will understand client needs, propose suitable options, and ensure smooth arrangements.

You will handle inquiries via phone, email, WhatsApp, and walk-ins, and coordinate flights, hotels, tours, visas, and insurance. Strong communication and multitasking are essential for success.

Qualifications

• Minimum GCE ‘O’ Level, Diploma, or equivalent qualification.
• Knowledge of flight booking systems, travel portals, and basic itinerary planning is preferred.
• Good communication and customer service skills.
• Able to handle customer enquiries professionally and patiently.

Responsibilities

• Handle customer enquiries through phone, email, WhatsApp, and walk-in appointments.
• Provide travel advice and recommend suitable destinations, packages, flights, hotels, and transport arrangements.
• Prepare travel itineraries based on customer requirements and budget.
• Make flight, hotel, tour, visa, and insurance bookings where required.
• Coordinate with airlines, hotels, travel agencies, and service providers.
• Provide accurate information on travel requirements, visa procedures, travel documents, and entry regulations.
• Assist customers with changes, cancellations, refunds, and special requests.
• Maintain proper records of bookings, customer details, invoices, and payments.
• Promote travel packages, seasonal offers, and company services.
• Ensure excellent customer service before, during, and after the travel arrangement.
• Handle customer feedback and resolve travel-related issues professionally.
• Meet sales targets and contribute to business development.

Skills

Customer service

Communication skills

Sales skills

Teamwork

Problem-solving

Multitasking

Microsoft Office

Education

Diploma or equivalent

GCE O Level

Tools

Amadeus

Sabre

Galileo

Job description

RMR INTERNATIONAL PRIVATE LIMITED is seeking a Travel Consultant to assist clients with planning, bookings, and related travel services. You will understand client needs, propose suitable options, and ensure smooth arrangements.

You will handle inquiries via phone, email, WhatsApp, and walk-ins, and coordinate flights, hotels, tours, visas, and insurance. Strong communication and multitasking are essential for success.