Travel Data Operations Lead - ETL, AWS & GDS Expert

International SOS; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

International SOS is seeking a Technical Operations Lead to manage client data processes, transformations, and data quality, acting as the key liaison between clients, internal teams, and technology partners. The role requires deep operational leadership, technical expertise, and strong analytical capabilities to drive scalable data solutions.

The candidate will oversee ETL, data pipelines, and cloud-based integrations (AWS), champion process improvements, and ensure compliant, timely service

Qualifications

• Bachelor's degree in Computer Science or related field.
• Minimum 5 years in client data operations or data management in high-demand environments.
• Proven leadership experience managing technical or operational teams.
• Experience with AWS cloud technologies and complex system integrations.

Responsibilities

• Oversee client data operations including ingestion, transformations, validation, and reconciliation.
• Ensure SLAs and high-quality data delivery with robust monitoring and reporting.
• Lead incident management, root cause analysis, and corrective actions.
• Develop documentation for data workflows, configurations, and protocols.
• Mentor a multidisciplinary team and drive continuous improvement.

Skills

Leadership

Analytical thinking

Stakeholder communication

Problem solving

Project management

Education

Bachelor's degree in Computer Science or related

Tools

SQL Server

SSIS

T-SQL

AWS

REST APIs

XML/CSV

Salesforce/Jira/Confluence

Job description

International SOS is seeking a Technical Operations Lead to manage client data processes, transformations, and data quality, acting as the key liaison between clients, internal teams, and technology partners. The role requires deep operational leadership, technical expertise, and strong analytical capabilities to drive scalable data solutions.

The candidate will oversee ETL, data pipelines, and cloud-based integrations (AWS), champion process improvements, and ensure compliant, timely service