Transformation Manager, Workflow Automation

MOH Holdings (Singapore); Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

MOH Holdings (Singapore) is looking for an Assistant Manager/Manager in their Agency Services Division. This role involves driving transformation initiatives aimed at improving public enquiry management and service delivery across healthcare schemes. Candidates should have a strong mindset in transformation, with at least 3 years of hands-on experience in implementing digital tools and workflow automation.

You will engage with teams and IT vendors to implement technology-enabled solutions, making contributions that help optimize processes and support future-ready operations.

Qualifications

• 3+ years of hands-on experience in implementing digital or automation solutions.
• Strong experience translating business needs into workflow logic.
• Comfortable developing or configuring simple workflow solutions.

Responsibilities

• Drive and deliver transformation initiatives to improve service delivery.
• Design and implement technology-enabled solutions like workflow automation.
• Lead transformation initiatives from requirements gathering to implementation.

Skills

Problem-solving

Structured thinking

Stakeholder management

Digital tools proficiency

Project management

Education

Bachelor’s degree in Business, Information Systems, Engineering, or related disciplines

Tools

Automation platforms

Job description

MOH Holdings (Singapore) is looking for an Assistant Manager/Manager in their Agency Services Division. This role involves driving transformation initiatives aimed at improving public enquiry management and service delivery across healthcare schemes. Candidates should have a strong mindset in transformation, with at least 3 years of hands-on experience in implementing digital tools and workflow automation.

You will engage with teams and IT vendors to implement technology-enabled solutions, making contributions that help optimize processes and support future-ready operations.