Training Officer (Digital Education)

Sun-Dac; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

SUN-DAC in Singapore invites a Training Officer (Digital Education) to plan, implement, and evaluate inclusive digital literacy programmes for persons with disabilities. You will collaborate with staff to tailor activities and assess outcomes across three centres, ensuring accessibility and meaningful learning for clients.

The role requires an eye for detail, strong communication, and the ability to coordinate logistics, budgeting, and vendor support to sustain high-quality programmes.

Qualifications

• Proven experience in digital literacy training or IT instruction.
• Experience working with Persons with Disabilities (PWDs) preferred.
• Experience managing IT vendor relationships and basic hardware/software troubleshooting.

Responsibilities

• Lead design and development of digital literacy programmes, including syllabus and activities.
• Research best practices for programme delivery.
• Develop a plan to coach Training Officers and build internal capability.
• Support execution at three centres with logistics, materials, and scheduling.
• Coordinate with vendors for equipment purchases and off-site repairs.
• Drive evaluation of programme outcomes and report on improvements.
• Maintain records of attendance and client progress; assist budgeting.

Skills

Verbal and written communication

Organisational skills

Collaboration

Creative thinking

Programme design & evaluation

MS Office & data management

Education

Diploma in related field

Job description

The Training Officer (Digital Education) at SUN-DAC assists the HOD in planning, implementing, and evaluating digital education programmes tailored for persons with disabilities (PWDs) [referred to as "clients"]. This role focuses on ensuring the digital literacy programme is inclusive, engaging, and aligned with the centre's vision and mission to enhance the quality of life for SUN-DAC clients. The Training Officer (Digital Education) works closely with staff and clients to create a supportive environment that promotes personal growth and community integration.

Core Responsibilities

1. Programme planning and development

• Leads the design and development of digital literacy programmes including the syllabus and activities that cater to the diverse needs and interests of clients
• Conducts research on best practices and innovative approaches in programme delivery for clients
• Develops a structured plan and engagement to coach Training Officers to build internal capability

2. Programme implementation

• Supports the execution of digital literacy programmes and activities, ensuring they are conducted smoothly and effectively at the 3 centres
• Coordinates logistics for programme activities, including materials, scheduling, transportation claims for travelling within the 3 centres and resource allocation

3. Monitoring and evaluation

• Drives the evaluation of programme outcomes and clients' progress, gathering feedback to assess the effectiveness of programmes and activities
• Contributes to the preparation of reports and evaluations for stakeholders, outlining programme successes and areas for improvement

4. Administrative duties

• Maintains accurate records of programme attendance, clients' progress, and other relevant data
• Assists in budgeting and resource management for programme activities, ensuring efficient use of funds and materials
• Any other duties assigned by HOD

5. Technical support

• Coordinates with external vendors for hardware/software purchases and off-site repairs and software issues
• Provides technical support for programme devices

Core Job Requirements

Education

• Minimum Diploma in any related field

Experience

• Essential: Proven experience in digital literacy training, IT instruction, or technology implementation
• Highly desirable: Prior experience working directly with Persons with Disabilities (PWDs) or in Special Education
• Highly desirable: Experience in managing IT vendor relationships and basic hardware/software troubleshooting

Skills

• Strong verbal and written communication skills to interact effectively with clients, families, and stakeholders
• Strong organisational abilities to manage multiple programmes and activities simultaneously
• Ability to work collaboratively with team members, volunteers, and community and corporate partners
• Creative thinking and adaptability to address challenges and make decisions in dynamic environments
• Knowledge of programme design, implementation, and evaluation processes, particularly in a community setting
• Proficient in using Microsoft Office and experience with data management systems