Training Manager

PATEK PHILIPPE SOUTHEAST ASIA PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Patek Philippe Southeast Asia is seeking an experienced Regional Training Manager to develop and manage the annual training plan for all retailers within scope, and to oversee LMS-enabled and in-classroom training across the region.

You will collaborate with regional Sales Managers and external partners, deliver training on new models and modules, travel about 50%, and lead sessions across Southeast Asia, Australia, New Zealand and Korea with fluent English.

Qualifications

• University degree in Training, Education, or a related field.
• 15+ years proven and successful experience as a trainer, ideally within the watchmaking or luxury goods industry.
• Excellent command of written and spoken English; proficiency in an additional language would be an asset.
• Knowledge of Learning Management Systems (LMS) and proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Willingness to travel approximately 50%; customer-oriented, supportive, and passionate about training with excellent interpersonal skills.
• Strong listening skills and the ability to adapt to different audiences.
• Diplomatic, comfortable working in a multicultural environment, team-oriented, and proactive in proposing solutions and initiatives.

Responsibilities

• In close cooperation with the Regional Sales Managers, develop the annual training plan for all retailers within scope.
• Establish and manage the budget required to deploy the annual training plan.
• Monitor e-learning activities, including setting up and closing accounts as required, and overseeing Step 1and Step 2 modules, New Models and PP Quiz rollouts, engagement activities, and Post Step 4 online modules.
• In close cooperation with all relevant departments and external service providers, ensure the organisation of in-classroom training, including Step 3, Base Caliber training, Step 4, ICS Training Modules, and Post Step 4 modules.
• Support the development of training content, as well as the development and implementation of training tools, and assess their effectiveness and execution quality.
• Deliver approved and agreed training modules.
• Identify training needs among retailers and ensure delivery in accordance with the approved plan.
• Support sales activities within the region, including retailer events and exhibitions, by identifying knowledge gaps and conducting the necessary training.
• Provide appropriate reporting and visibility on training activities and budgets.
• Conduct face-to-face training sessions for point-of-sale staff across Patek Philippe Southeast Asia, Australia, New Zealand and Korea.
• Deliver technical and/or product training by designing, preparing, and facilitating training programmes.

Job description

Job responsibilities:

• In close cooperation with the Regional Sales Managers, develop the annual training plan for all retailers within scope.
• Establish and manage the budget required to deploy the annual training plan.
• Monitor e-learning activities, including setting up and closing accounts as required, and overseeing Step 1and Step 2 modules, New Models and PP Quiz rollouts, engagement activities, and Post Step 4 online modules.
• In close cooperation with all relevant departments and external service providers, ensure the organisation of in-classroom training, including Step 3, Base Caliber training, Step 4, ICS Training Modules, and Post Step 4 modules.
• Support the development of training content, as well as the development and implementation of training tools, and assess their effectiveness and execution quality.
• Deliver approved and agreed training modules.
• Identify training needs among retailers and ensure delivery in accordance with the approved plan.
• Support sales activities within the region, including retailer events and exhibitions, by identifying knowledge gaps and conducting the necessary training.
• Provide appropriate reporting and visibility on training activities and budgets.
• Conduct face-to-face training sessions for point-of-sale staff across Patek Philippe Southeast Asia, Australia, New Zealand and Korea.
• Deliver technical and/or product training by designing, preparing, and facilitating training programmes.

Requirements:

• University degree in Training, Education, or a related field.
• More than 15 years of proven and successful experience as a trainer, ideally within the watchmaking or luxury goods industry.
• Excellent command of written and spoken English; proficiency in an additional language would be an asset.
• Knowledge of Learning Management Systems (LMS) and proficiency in standard Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Willingness to travel approximately 50%; enthusiastic, customer-oriented, supportive, and passionate about training, with excellent interpersonal skills.
• Strong listening skills and the ability to adapt to different audiences.
• Diplomatic, comfortable working in a multicultural environment, team-oriented, and proactive in proposing solutions and initiatives.