Training & Leadership Coach — Elevate Service & Ops

pure k private limited; Singapore; On-site; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Performance Bonus

Job summary

pure k private limited in Singapore seeks a Training & Development Coordinator to develop and deliver staff training programs, and onboard new hires on SOPs, service standards, and operations.

You will coach Front Desk, Service Crew, Supervisors and Managers, monitor performance, maintain records, and drive leadership and career progression initiatives to raise service quality.

Collaborate with management to implement improvements and ensure consistent customer experience across all shifts.

Responsibilities

• Develop and conduct staff training programs.
• Train new hires on KTV SOPs, service standards, and operations.
• Coach Front Desk, Service Crew, Supervisors, and Managers.
• Monitor staff performance and identify training needs.
• Conduct service and operational assessments.
• Maintain training records and employee development plans.
• Develop leadership and career progression programs.
• Ensure consistent customer service and operational standards.
• Work with management to improve staff performance and service quality.

Job description

pure k private limited in Singapore seeks a Training & Development Coordinator to develop and deliver staff training programs, and onboard new hires on SOPs, service standards, and operations.

You will coach Front Desk, Service Crew, Supervisors and Managers, monitor performance, maintain records, and drive leadership and career progression initiatives to raise service quality.

Collaborate with management to implement improvements and ensure consistent customer experience across all shifts.