Training & Development Manager

Elitez Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Elitez Pte Ltd is seeking an experienced Learning & Development professional to drive capability building across retail and corporate functions. You will partner with leaders and HR to design and implement impactful programs, from onboarding to leadership development.

Applicants should have 5+ years in L&D within retail/hospitality, strong facilitation and analytics, and a passion for developing people and organizational capability.

Qualifications

• Bachelor's Degree in HR, Business, Psychology, Education, or related discipline.
• Minimum 5 years of Learning & Development experience in retail, luxury retail, hospitality or service industry.
• Strong experience in training needs analysis, curriculum development, facilitation, coaching, and learning evaluation.
• Experience working closely with business stakeholders and retail operations.
• Excellent presentation, communication, and stakeholder management skills.
• Strong analytical mindset with the ability to translate business needs into effective learning solutions.
• Passionate about developing people and driving organizational capability.

Responsibilities

• Conduct Learning Needs Analysis (LNA) to identify capability gaps and develop learning initiatives aligned with business objectives.
• Design, implement, and manage learning and development programs to enhance employee capabilities across retail and corporate functions.
• Partner closely with business leaders, HR, and operations teams to recommend and deliver effective learning solutions.
• Develop competency frameworks, career development pathways, and succession planning initiatives.
• Facilitate classroom training, workshops, coaching sessions, and leadership development programs.
• Evaluate training effectiveness through assessments, operational KPIs, feedback, and continuous improvement initiatives.
• Support employee performance and capability development through field coaching and business partnering.
• Manage training records, learning documentation, budgets, and vendor relationships.
• Collaborate with cross-functional teams to support organizational development and change management initiatives.
• Lead learning projects and contribute to the continuous enhancement of the organization's learning culture.

Skills

Learning Needs Analysis

Curriculum Development

Facilitation

Coaching

Learning Evaluation

Stakeholder Management

Presentation

Analytical Mindset

Learning Analytics

Education

Bachelor's Degree in HR, Business, Psychology, Education or related discipline

Tools

LMS

Job description

Key Responsibilities

• Conduct Learning Needs Analysis (LNA) to identify capability gaps and develop learning initiatives aligned with business objectives.

• Design, implement, and manage learning and development programs to enhance employee capabilities across retail and corporate functions.

• Partner closely with business leaders, HR, and operations teams to recommend and deliver effective learning solutions.

• Develop competency frameworks, career development pathways, and succession planning initiatives.

• Facilitate classroom training, workshops, coaching sessions, and leadership development programs.

• Evaluate training effectiveness through assessments, operational KPIs, feedback, and continuous improvement initiatives.

• Support employee performance and capability development through field coaching and business partnering.

• Manage training records, learning documentation, budgets, and vendor relationships.

• Collaborate with cross-functional teams to support organizational development and change management initiatives.

• Lead learning projects and contribute to the continuous enhancement of the organization's learning culture.

Requirements

• Bachelor's Degree in Human Resources, Business, Psychology, Education, or a related discipline.

• Minimum 5 years of Learning & Development experience, preferably within the retail, luxury retail, hospitality, or service industry.

• Strong experience in training needs analysis, curriculum development, facilitation, coaching, and learning evaluation.

• Experience working closely with business stakeholders and retail operations.

• Excellent presentation, communication, and stakeholder management skills.

• Strong analytical mindset with the ability to translate business needs into effective learning solutions.

• Passionate about developing people and driving organizational capability.

Preferred Background

• Experience in luxury retail, premium consumer brands, hospitality, or customer experience-focused industries.

• Exposure to leadership development, competency framework design, and succession planning.

• Familiarity with Learning Management Systems (LMS) and learning analytics is an advantage.