Trainer, Talent Development

AIA Singapore Private Limited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

AIA invites experienced professionals to join our team in Singapore as a Training Specialist focused on the AIA Advantage Academy (AAA). You will develop and deliver IBF-aligned learning modules, coach advisers to raise productivity and MDRT progression, and continually improve capability programmes to meet business priorities.

You will partner with MDRT Ambassadors, Agency Leaders and internal experts to ensure practical, compliant training, manage vendors, and contribute to a collaborative

Qualifications

• Experience facilitating IBF-aligned or IBF-accredited programmes.
• Proven ability to coach advisers and drive behavioural change.
• Knowledge of insurance distribution processes and sales training facilities.

Responsibilities

• Deliver IBF-accredited or IBF-aligned learning modules with clear outcomes.
• Provide individual and group sales coaching using role plays and data.
• Plan, facilitate and improve capability programmes for the AAA segment.
• Coordinate with MDRT Ambassadors, Business Development and Agency Leaders.
• Support product training, vendor management, and programme operations.

Skills

Facilitation

Sales coaching

IBF standards

Programme design

Stakeholder management

Adult learning

Presentation skills

Project coordination

Coaching

Independent/team collaboration

Education

Degree or diploma in a relevant discipline

ACLP/ACTA or equivalent

CMFAS qualifications (relevant)

Job description

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Create connections that move people and business forward. At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities. Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.\

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About the Role

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This role supports the development and performance of Agency Distribution consultants, with a primary focus on the AIA Advantage Academy (AAA) segment. Deliver IBF, sales and soft-skills training, and provide sales coaching that strengthens adviser capability, productivity and progression towards MDRT. Lead the planning, facilitation and continuous improvement of capability programmes for the AAA segment, aligned to business priorities and consultant development needs. Deliver IBF-accredited or IBF-aligned learning modules with strong command of the curriculum, assessment requirements and expected learning outcomes. Support IBF application and programme administration, including documentation, curriculum mapping, trainer requirements, assessment evidence, submissions and follow-up with relevant internal stakeholders. Design and deliver practical sales and soft-skills training covering client engagement, needs discovery, objection handling, consultative selling, closing, referrals, communication and relationship management. Provide individual and group sales coaching to consultants, using observation, role play, case practice and performance data to identify gaps and reinforce behaviour change. Partner with MDRT Ambassadors, Business Development, Agency Leaders and internal subject-matter experts to address field capability needs and support adviser development. Support MDRT University, Aspirants Programmes, MDRT Day, District Sharing, Mentor-Mentee initiatives and other AAA platforms. Track participation, assessment results, coaching progress and learner feedback, and provide insights for programme improvement. Support product training as a secondary responsibility, ensuring content is accurate, compliant and relevant. Manage vendors on training delivery matters, including scheduling, materials, logistics, service quality and follow-up. Support programme operations and contribute to a collaborative and accountable team culture.\

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Requirements

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• Minimum 5 years of relevant experience in agency training, agency development, sales management, financial advisory, insurance distribution or learning and development.
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• Prior experience in an agency or tied-distribution environment, either as a trainer, financial consultant, agency leader, sales manager, coach or agency development professional.
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• Proven ability to facilitate sales, advisory and soft-skills programmes for adult learners, using practical activities, role plays, case discussions and coaching techniques.
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• Working knowledge of IBF programme standards and experience supporting IBF programme application, accreditation, renewal or related documentation processes.
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• Demonstrated sales coaching capability, including diagnosing performance gaps, providing actionable feedback and supporting learning transfer into field performance.
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• Good understanding of agency sales processes, consultant productivity drivers, client engagement and the realities of field execution.
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• Working knowledge of life insurance and financial advisory products. Product training experience is an advantage but is secondary to sales, coaching and IBF capability.
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• Strong facilitation, communication, presentation, stakeholder management and project coordination skills.
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• Able to work independently while collaborating closely with colleagues and business stakeholders in a fast-moving environment.
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• Degree (preferred) or diploma in a relevant discipline.
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• ACLP/ACTA or equivalent adult-learning qualification preferred.
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• Relevant CMFAS qualifications and ongoing compliance with applicable regulatory and company training

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Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way! #LI-SN1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA\