Traffic controller

HENG LIM TRANSPORT PTE LTD; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

Heng Lim Transport Pte Ltd in Singapore seeks a transport operations staff to plan and coordinate the transport requirements of our customers, ensuring timeliness and adherence to regulations.

Daily duties include answering customer calls, planning driver movements, liaising with customers, LTA and transport operators, and resolving delays. Proficiency with GPS, order management systems, and MS Office is expected.

Qualifications

• Ability to converse in English and Chinese; drivers are from China.
• Organised and meticulous in daily tasks.
• Ability to multi-task in a fast-paced environment.
• Proficient with Microsoft Excel, Word and Outlook.
• Good understanding of roads in Singapore.

Responsibilities

• Answering phone calls from customers for transport requirements.
• Planning and co-ordinating driver movements.
• Ensuring operations comply with Singapore Transport Regulations.
• Liaising with customers, LTA and transport operators.
• Minimising disruption and resolving delays; making decisions under pressure.
• Meeting customers to address complaints and concerns.
• Using GPS and Order Management Systems to manage movements.
• Monitoring vehicle insurance, road tax and servicing dates.

Skills

English & Chinese communication

Organised

Multi-task

Good road knowledge Singapore

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The job duties of the transport operations staff entails planning, co-ordinating the transport requirements of our customers.

Common tasks carried out by the candidate will include:

1. Answering phone calls from customers for their transport requirements
2. Planning and co-ordainting driver movements
3. Ensuring that all operations are carried out in accordance to Singapore Transport Regulations
4. Liaising and negotiating with different stakeholders including customers, LTA and various transport operators
5. Minimising disruption and resolving any unscheduled delays, having to make decisions in difficult situations
6. Meeting customers to deal with complaints and areas of concern
7. Using IT systems: GPS, Order Management Systems to manage driver and order movements
8. Monitor vehicle insurance, road tax and servicing dates

Candidate will have to perform adminstative tasks onto of daily tasks.

1. Able to converse in English and Chinese as drivers are mainly from China. Ability to speak Malay will be a bonus to communicate with the malaysian mechanic
2. Organised and meticulous
3. Ability to multi task
4. Proficient in Microsoft Excel, Word and Outlook
5. Good understanding of the roads in Singapore