Trade Finance Manager - Contract (ending 31 Dec 26)

OCBC Bank; Singapore; On-site; SGD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Professional development

Wellbeing and growth

Job summary

OCBC Bank is seeking a dedicated Pre & Post Processing Specialist for our Tampines office. You will perform and supervise daily Pre & Post Processing/KL UPC processing transactions, ensuring timely scanning to KL UPC and adherence to SLIs while delivering quality service and strong risk controls.

This 12-month contract role requires office-based work with potential overtime, and offers competitive base salary along with holistic benefits and professional development opportunities within a

Qualifications

• Proficiency in Microsoft Office and related applications.
• IT savviness and willingness to adapt to new systems.

Responsibilities

• Plan, manage and control day-to-day activities.
• Ensure day-to-day operations comply with SLA and Procedures/Guidelines.
• Monitor activities for quality and resolve exceptions promptly.
• Handle, document and resolve all issues expeditiously.
• Provide technical advice to internal and external customers.
• Identify, understand and manage risks to contain them.
• Cover duties of others when needed and prepare for contingencies.
• Promote high standards of customer service and integrity.

Skills

Microsoft applications

IT savviness

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Division / Department

Group Operations/Trade Finance Operations/Pre & Post Processing

Overall purpose of job

Perform and supervise daily Pre & Post Processing/KL UPC processing transactions of the section. Ensure all transaction received are scanned to KL UPC for processing as per the Service Level indicators (SLI). Also ensure excellent customer service and risk controls are within the established Guidelines/Procedures.

Main activities / tasks (Principal accountabilities)

• Plan, Manage and Control Day-to-Day Activities.
• Ensure that day-to-day operations of the Section is done correctly and promptly.
• Adhere to Service Level Agreement (SLA) and Procedures/Guidelines.
• Monitor activities to ensure quality results.
• Handle, document and resolve all exceptions expeditiously.
• Resolve problems and make appropriate decisions.
• Monitor and follow up for outstanding/pending transactions.
• Receive and acknowledgment all Application, Instructions, Documents from Service Counter Day end reconciliation of item received vs items scanned/processed.
• Cover the duties of others whenever the need arises.
• Prepare for contingency in the event of staff shortage and absence.
• Display good work ethics and attitude to foster a high-performance culture and teamwork.
• Ensure Quality Customer Service.
• Understand needs of internal and external customers to ensure quality customer service at all times.
• Ensure customers are attended to promptly and professionally.
• Inculcate good customer service culture to all staff.
• Provide technical advice to both internal and external customers.
• Institute Continuous Process Improvements.
• Identify suitable areas/work for improvement to increase productivity.
• Review all processes with staff for improvement.
• Manage Loss, Risks and Costs.
• Identify, understand and manage risks and to take necessary steps to contain and/or minimise them.
• General Perform other tasks as may be assigned by Supervisor.
• Possess excellent interpersonal and communication skills as well as a high level of discretion and integrity.
• Proficiency in Microsoft applications/ IT savvy would be an advantage.

Note This job is 100% work in office, based at Tampines. Depending on workload demands, this role may require the incumbent to work beyond the standard office hours. This is a contract job that will end on 31 Dec 26.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
• Find the best version of yourself in a friendly, supportive team.
• Build lasting value in your community.
• Help people grow their assets, business, and investments.
• Take your learning as far as you can.
• Or simply enjoy a vibrant, future-ready career.
• Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.