Temp Patient Service Associate (Booking office) #HZO

Recruit Express Pte Ltd; Singapore; Hybrid; SGD 14,000 - 19,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a front-line scheduling assistant to manage hospital theatre slot bookings, bed reservations, and related coordination tasks at Caldecott.

You will handle calls, follow scheduling procedures, and maintain service standards while working a 42-hour week across Mon-Sat, with shifts including 8:00–17:30 and 8:30–18:00 on weekdays and 7:00–16:00 on Saturdays.

Qualifications

• Min. A level/ Diploma in any field.

Responsibilities

• Book surgery slots for operating theatres and bed reservations.
• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Disseminate hospital and departmental updates effectively.
• Ensure calls are answered promptly with standard greetings.
• Handle difficult customers and apply service recovery protocols.
• Perform any other duties as assigned.

Education

A level or Diploma

Job description

Location: Caldecott
Salary: $12/ hr
Working Hours: Any 5 days work week Mon to Sat, 42 hours work week
Monday to Friday: 8.00am to 5.30pm or 8.30am to 6.00pm
Saturday: 7.00am to 4.00pm

Job Scope

• Booking of surgery slots for operating theatres, booking of beds etc
• Maintain service standards for scheduling and bed booking calls.
• Follow appointment scheduling procedures and guidelines.
• Disseminate hospital and departmental updates effectively.
• Ensure calls are answered within 3 rings or 30 seconds using standard greetings.
• Handle difficult customers and apply service recovery protocols.
• Perform any other duties as assigned

Job Requirements

• Min. A level/ Diploma in any field