Temp Patient Service Associate (4 months/West/GOVT) - Training Provided #HAO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 14,000 - 19,000; Part time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore seeks a Hospital Support Assistant responsible for bed management, ambulance coordination, and emergency activation across the hospital campus. You will ensure beds are allocated per protocol and coordinate with wards, EMS, and other teams.

The role requires adaptability to 24/7 shifts, strong teamwork, and attention to privacy under PDPA. You will also handle administrative duties and contribute to service improvements through workflow reviews.

Qualifications

• Bed management skills and understanding of hospital admission workflows.
• Ability to coordinate ambulance services and other stakeholders.
• Familiar with PDPA compliance in patient data handling.

Responsibilities

• Coordinate daily bed management with wards and teams to allocate beds per protocol.
• Optimize capacity by balancing patient demand with available beds.
• Identify bed-tight situations and trigger contingency measures.
• Provide bed utilization statistics and reports to management.
• Review workflows and procedures for continuous improvement.
• Collaborate with wards, hospitals and EMS for admissions and transfers.
• Understand admitting workflows and access points for patients.
• Arrange ambulance transfers and coordinate with vendors.
• Ensure ambulance transfers are documented for analytics.
• Support Emergency Activation and Code Blue drills.
• Handle bed and ambulance enquiries via phone/email; PDPA compliance.

Skills

Bed management

Ambulance coordination

Emergency operations

Stakeholder liaison

Data reporting

Education

GCE A LEVEL/Diploma

Job description

Salary: $12/hr

Duration: Sep 2026 to Jan 2027

Working Days & Hours: Monday to Sunday, including Public Holidays (24hours/7days) - 3 shifts

a) AM Shift: 8am to 5pm

b) PM Shift: 11am to 8pm

Location: Queenstown

Job Description

1. Bed Management Operations
   
   
   
   • Performs daily bed management by coordinating with various stakeholders and team members on all types of admissions and transfers to assign beds to patients in accordance to set of protocol, policy and procedures.
   
   
   • Ensure effective utilization of capacity, constantly matching demand and supply.
   
   
   • Able to identify potential bed tight situation and activate bed tight measures.
   
   
   • Provide statistics and reports of bed and resource utilization to management and bed availability to other institutions.
   
   
   • Perform continuous review of workflows, systems and procedures to identify areas for improvement.
   
   
   • Teamwork and networking with key stakeholders - Liaise and work effectively with wards, other institutions emergency department and BMU for all admissions and transfers within/across the hospital.
   
   
   • Clear understanding of all admitting workflows - Understand all point of access into the Hospital for patients and be able to deal with competing interests.
   
   
   
   


2. Ambulance Service Management Operations
   
   
   
   • Arange ambulance transfer for patients to/from hospitals/ residence/ nursing home and coordinate with requestors and ambulance vendors to ensure any special arrangements are communicated correctly.
   
   
   • Ensure all ambulance transfers are recorded to provide statistic and reports on ambulance utilization, transfer type, etc. for analysis.
   
   
   • Ability to manage ambulance vendors effectively and efficiently.
   
   
   • Perform continuous review of workflows and procedures to identify areas for improvement.
   
   
   • Assist with feedback and elevate in a timely manner.
   
   
   • Improve Service Standards and Performance measurement:
     
     
     
     • Accurate and timely activation of ambulance transfers for patients.
     
     
     • Activates the right ambulance service according to the needs of the patient.
     
     
     
     
   
   
   
   


3. Emergency Activation
   
   
   
   • Activates Emergency Response Team to respond to life emergency
   
   
   • Participate in daily Code Blue testing and monthly Code Blue drills.
   
   
   • Update medical affairs monthly on Code Blue testing result.
   
   
   
   


4. Administrative Duties
   
   
   
   • To assist bed request and ambulance transfer enquiries/request via phone, email or fax and follow up on closure.
   
   
   • Conduct testing of applications when necessary.
   
   
   • Comply with Personal Data Protection Act (PDPA) to ensure patient confidentiality are safe-guarded.
   
   
   • Participate in activities that contribute towards the improvement of patient care, including professional development sessions to build relevant areas of knowledge, skills and attitudes.
   
   
   • Involve and engaged in ad-hoc projects as assigned by Reporting Officer
   
   
   
   

Job Requirements

Min GCE A LEVEL/Diploma in any course