Temp Guest Services Officer – Front Desk & Guest Relations

Recruit Express Pte Ltd

Singapore

Presencial

SGD 28.000 - 34.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Recruit Express Pte Ltd is urgently seeking a 2 months temp Customer Service Officer for Orchard Service Apartment to deliver courteous, guest-focused service. The role demands responding to guest inquiries, managing requests, and maintaining professional communication with guests and staff.

Working hours cover early to late shifts across several time blocks, totaling 44 hours per week, with opportunities to learn about local attractions and safety procedures while supporting the Residence

Formación

Experience in customer service within hospitality or service industry.
Excellent communication and telephone etiquette.
Ability to handle guest requests and resolve issues professionally.

Responsabilidades

Respond efficiently to guests’ complaints, requests and inquiries.
Provide courteous and efficient service, fulfilling guest requests whenever possible.
Handle cashiering functions and adhere to the residence's Standard Policies & Procedures.
Maintain good guest relations with in-house guests at all times.
Take ownership of problems; report to supervisor and write glitch reports when required.
Ensure guest room security and follow emergency and fire procedures; promote Safe Deposit boxes usage.
Be familiar with SR facilities and local attractions; provide accurate information and communicate professionally.